Frequently Asked Questions
Why am I having trouble logging into Personal OnLine Banking?
- If your user ID is entered incorrectly, you will not proceed to the password screen.
- Your password is case-sensitive. If you entered your password incorrectly, your
access will be denied.
- If you correctly enter your user ID and are unable to proceed to the password screen,
your account may be locked. After three invalid attempts at entering your password
or answers to your security questions, OnLine Banking will deny access to your account.
To un-lock your account, please contact Customer
Service.
What is the Bank's routing number?
INTRUST Bank's routing number is 101100029.
How do I change my mailing address?
You may change your mailing address in a branch or online via Personal OnLine Banking.
Please allow 1-2 business days for the update to become effective.
To change your mailing address online, log in to Personal OnLine Banking and select
"Customer Service" from the top navigation menu bar. Then select "Change Address"
under the Account Maintenance heading. This will take you to a form where you can
enter in your new address information, select the accounts affected by the change,
and select the date you would like the change to take effect.
Which holidays does INTRUST observe?
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Bank Holidays
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Date
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New Year's Day
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Monday, January 2, 2012
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Martin Luther King Jr. Day
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Monday, January 16
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Presidents Day
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Monday, February 20
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Memorial Day
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Saturday, May 26
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Memorial Day
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Monday, May 28
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Independence Day
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Wednesday, July 4
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Labor Day
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Saturday, September 1
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Labor Day
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Monday, September 3
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Columbus Day
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Monday, October 8
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Veterans Day
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Monday, November 12
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Thanksgiving Day
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Thursday, November 22
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Christmas Eve
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Monday, December 24
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Christmas Day
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Tuesday, December 25
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New Year's Day
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Tuesday, January 1, 2013
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Legend
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All branch locations closed
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Select branches will be open for business. For information on bank hours,
contact Customer Service.
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Branch closings subject to change without notification.
Personal OnLine Banking and OnLine Bill
Pay FAQs
Online Account Opening FAQs
Credit Card OnLine FAQs
Verified by Visa FAQs
MasterCard SecureCode FAQs
Gift Card FAQs
Home Loan FAQs
e-Statements for Business
and Advanced Business OnLine Banking FAQs
Corporate Credit Card
OnLine FAQs