Getting Started
Transactions
Payments
Administration
Miscellaneous
What does INTRUST Credit Card OnLine enable me to do?
INTRUST Credit Card OnLine provides you with FREE, secure, unlimited access to your
INTRUST credit card account from the convenience of your desktop.
- View transactions, statements, current balance and credit line.
- Make a one-time payment or schedule recurring payments.
- Order convenience checks.
- Transfer balances from other creditors.
- Download information to Quicken or Microsoft Money.
- Check your Getaway Miles point totals.
- Contact us.
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Is there a fee for INTRUST Credit Card OnLine?
No, there is no fee for INTRUST Credit Card OnLine. The ability to view your transaction
activity via Credit Card OnLine is a free service provided to you as a feature of
your credit card.
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How many INTRUST credit cards can I enroll in INTRUST Credit Card
OnLine?
Each of your INTRUST credit cards can be enrolled in INTRUST Credit Card OnLine.
However, each card must be enrolled under different user IDs and passwords. If you
have more than one INTRUST credit card or an INTRUST credit card plus an INTRUST
checking account, savings account, personal loan or CD, enroll instead in
INTRUST Personal OnLine Banking and enjoy access to all of your accounts
in one place and with one user ID and password.
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I'm ready to enroll. What do I need?
To use INTRUST Credit Card OnLine, click on the "Sign In" button located at the
top of the page. You will be asked to provide your credit card number and certain
security information. This information helps us to authenticate you and to provide
you with the correct account information.
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What are the user ID and password requirements?
Both your user ID and password must contain at least one capital letter and one
number. Your user name must consist of 4-20 characters; your password must consist
of 8-20 characters.
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How far back can I view transactions and statements?
INTRUST Credit Card OnLine includes account summary information and your monthly
transaction activity for the current and two previous billing cycles. For your convenience,
you can also view your transaction activity since your latest paper statement was
issued through the mail.
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Can anyone other than the cardholder view statements or make bill
payments?
The information requested on the “Sign In” page is designed so that all cardholders
can enter the site and view their own account information. All cardholders can enter
the site, view their own account information and make payments on their own account.
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What if I want to dispute a charge on my statement?
If you have a problem with the quality of property or services that you have purchased
with your INTRUST Card Center Credit Card, and you have tried in good faith to correct
the problem with the merchant,
contact us.
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What if there are unauthorized charges on my stolen card?
Notify INTRUST Card Center.
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Who do I contact with questions about INTRUST Credit Card OnLine?
If you have questions about charges to your account, transactions on your account
or any other account information displayed on INTRUST Credit Card OnLine,
contact INTRUST Card Center.
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How late can I make a payment so that my payment posts the same
day?
Through INTRUST Credit Card OnLine, you may schedule a payment as late as 5:00 p.m.
Central Monday-Friday to post the same day. If you schedule a payment on Saturday
or Sunday, your payment will post on the next banking day.
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Where do I send my payments?
Please send any INTRUST Bank Credit Card payments via regular mail to:
INTRUST Card Center
P.O. Box 1242
Wichita, KS 67201-1242
Please include your credit card account number on your check.
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Are there other ways, other than via INTRUST Credit Card OnLine,
that I can make payments?
Yes, you may make payments using Quik-Pay and Direct Pay. You may also mail your
payments using the address below.
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Can I change my user ID or password?
You can change your password within INTRUST Credit Card OnLine.
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What if I forget my user ID or password?
If you forget your user ID or password, you will need to re-enroll in INTRUST Credit
Card OnLine.
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What if my credit card gets lost or stolen?
If you have a missing credit card, report it immediately to our 24-hour Customer
Service number, 1-800-222-7458. This number is also printed on your monthly statements.
We will cancel your card and send you a new one.
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What security measures does the INTRUST Credit Card OnLine use?
We use advanced encryption techniques, including Secure Socket Layer technology,
to protect the information you provide to us over the Internet. You can tell that
the session is secure when you see a locked padlock displayed at the bottom of most
browser windows. In addition, before displaying any transaction activity information
online, we verify the identity of the cardholder, using the sign in or enrollment
information.
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Is the e-mail communication via INTRUST Credit Card OnLine secure?
No, e-mail sent through INTRUST Credit Card OnLine is not secure. When sending an
e-mail using INTRUST Credit Card OnLine, please do not transmit account numbers
or other identifying information.
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In order to enroll in INTRUST Credit Card OnLine, all you need to do is enter your
credit card account number and answer a few questions to authenticate your identity.
You'll be given instant access to your account information immediately upon enrollment.
Note: If you have more than one INTRUST credit card or an INTRUST credit card plus
an INTRUST checking account, savings account, personal loan or time deposit (CD),
enroll instead in
and enjoy access to all of your accounts in one place and with one user ID and password.