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Frequently Asked Questions


Why am I having trouble logging into Personal OnLine Banking?
  • Your password is case-sensitive. If you entered your User ID or password incorrectly, your access will be denied.
  • If you correctly enter your user ID and are unable to proceed to the password screen, your account may be locked. After three invalid attempts at entering your password or answers to your security questions, OnLine Banking will deny access to your account. To un-lock your account, please contact Customer Service.

What is the Bank's routing number?
INTRUST Bank's routing number is 101100029.

How do I change my mailing address?
You may change your mailing address in a branch or online via Personal OnLine Banking. Please allow 1-2 business days for the update to become effective.

To change your mailing address online, log in to Personal OnLine Banking and select "Customer Service" from the top navigation menu bar. Then select "Change Address" under the Account Maintenance heading. This will take you to a form where you can enter in your new address information, select the accounts affected by the change, and select the date you would like the change to take effect.

Which holidays does INTRUST observe?

    Bank Holidays   Date
All branch locations closed New Year's Day Friday, January 1, 2016
Select branches will be open for business Martin Luther King Jr. Day Monday, January 18
Select branches will be open for business Presidents Day Monday, February 15
Select branches will be open for business Saturday prior to Memorial Day Saturday, May 28
All branch locations closed Memorial Day Monday, May 30
All branch locations closed Independence Day Monday, July 4
All branch locations closed Saturday prior to Labor Day Saturday, September 3
All branch locations closed Labor Day Monday, September 5
Select branches will be open for business Columbus Day Monday, October 10
Select branches will be open for business Veterans Day Friday, November 11
All branch locations closed Thanksgiving Day Thursday, November 24
Select branches will be open for business Christmas Eve Saturday, December 24
All branch locations closed Christmas Day Sunday, December 25
All branch locations closed Monday after Christmas Day Monday, December 26
All branch locations closed New Year's Day Sunday, January 1, 2017
All branch locations closed Monday after New Year's Day Monday, January 2, 2017

Legend

All branch locations closed   All branch locations closed
Select branches will be open for business Select branches will be open for business. For information on bank hours, contact Customer Service.

Branch closings subject to change without notification.

Personal OnLine Banking and OnLine Bill Pay FAQs
Online Account Opening FAQs

Home Loan FAQs
e-Statements for Business and Advanced Business OnLine Banking FAQs
EMV Chip Technology FAQs


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