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e-Statements for Business OnLine Banking


Questions


General e-Statements

Analysis Statements



Answers


What is "e-Statements?"
e-Statements, a FREE feature of INTRUST Business OnLine Banking, offers electronic access to your business account statements. e-Statements look just like the statements you’re accustomed to receiving in the mail. When you activate e-Statements, you can elect to go paperless and ‘turn off’ mailed statements to be environmentally responsible, to reduce clutter and to reduce your risk for account fraud. TOP

If my business elects to go paperless and discontinue mailed statements, can we ever resume mailed statements again if we change our mind?
Yes, you can change your deliver preference (online or online & paper) at any time by going to the "Statements and Documents – Preference" screen and changing the selection. The Business Administrator must make this change. TOP

Which account types will be accessible via e-Statements?
Access e-Statements for checking, savings and money market accounts. If one of your account types isn’t eligible, you’ll continue to receive paper statements for these accounts by mail. TOP

Will my deposit and check images be included in the e-Statement?
Yes, deposit and check images will be included in your e-Statement, if applicable. TOP

How will I know when a new statement is ready to be viewed?
Each time a new statement is ready to be viewed, the primary user will receive an e-mail notification from the e-mail address eStatement@intrustbank.com. TOP

How do I update my e-mail address for e-Statements?
Because e-mails are generated to notify the primary user when e-Statements are available, it’s important for the primary user's e-mail address within Business OnLine Banking to be up to date. To ensure that the primary user's e-mail address is correct, go to the "Administration" tab within Business OnLine Banking and click "Personal Preferences" under "Self Administration." TOP

Why won’t the window open when I click the statement date?
Your statement will open in a new browser window that is considered a pop-up, and a pop-up blocker will block the new window from displaying. Try changing your pop-up blocker settings to allow pop-ups or to allow the statement site. TOP

What are Analysis e-Statements?
An Analysis e-Statement is a detailed summary of your charges and fees. It provides you with a relationship summary, balance summary, and service detail information for the account. TOP

For which account types are Analysis e-Statements available?
Analysis e-Statements are available for Business Checking and Treasury Management Checking accounts. TOP

Will my deposit and check images be included on my Analysis e-Statements?
No, deposit and check images only appear on your regular e-Statements. TOP

For what period of time are Analysis e-Statements stored in Business OnLine Banking?
Analysis e-Statements are stored in Business OnLine Banking for up to 7 years, beginning at January 2014. TOP

Can I receive my Analysis Statements as both mailed paper statements and as e-Statements at the same time?
No. Treasury Management Checking customers may select to receive Analysis Statements either online or as mailed paper statements. However, if you elect to view your Analysis Statements online, you will have the ability to print them at any time. Business Checking customers will receive their Analysis Statements online only. TOP


How do I activate e-Statements?
The Business Administrator must make the change for your business. To activate e-Statements, simply click the "Reports" tab after you’ve logged in to INTRUST Business OnLine Banking. Next, select "Statements and Documents" and then "Statements and Documents - Preferences." You’ll be asked to specify "Online" as the delivery preference for each of your eligible accounts and agree to the terms of the service before being given access to your online statements.

In addition to basic Business OnLine Banking system requirements, you must have a PDF reader, such as Adobe Reader® (download free version), installed on your computer in order to access your statements online.

Already enrolled?
Log in now and activate e-Statements.

Contact us to learn more.
For more information about Business OnLine Banking, contact INTRUST OnLine Services Support.


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