What is "e-Statements?"
e-Statements, a FREE feature of INTRUST Business OnLine Banking, offers electronic
access to your business account statements. e-Statements look just like the statements
you’re accustomed to receiving in the mail. When you activate e-Statements, you can
elect to go paperless and ‘turn off’ mailed statements to be environmentally responsible,
to reduce clutter and to reduce your risk for account fraud. TOP
If my business elects to go paperless
and discontinue mailed statements, can we ever resume mailed statements again if
we change our mind?
Yes, you can change your deliver preference (online or online & paper) at any time
by going to the "Statements and Documents – Preference" screen and changing the
selection. The Business Administrator must make this change. TOP
Which account types will be accessible
Access e-Statements for checking, savings and money market accounts. If one of your
account types isn’t eligible, you’ll continue to receive paper statements for these
accounts by mail. TOP
Will my deposit and check images
be included in the e-Statement?
Yes, deposit and check images will be included in your e-Statement, if applicable.
How will I know when a new statement
is ready to be viewed?
Each time a new statement is ready to be viewed, the primary user will receive an
e-mail notification from the e-mail address eStatement@intrustbank.com.
How do I update my e-mail address
Because e-mails are generated to notify the primary user when e-Statements are available,
it’s important for the primary user's e-mail address within Business OnLine Banking
to be up to date. To ensure that the primary user's e-mail address is correct, go
to the "Administration" tab within Business OnLine Banking and click "Personal Preferences"
under "Self Administration." TOP
Why won’t the window open when I
click the statement date?
Your statement will open in a new browser window that is considered a pop-up, and
a pop-up blocker will block the new window from displaying. Try changing your pop-up
blocker settings to allow pop-ups or to allow the statement site. TOP
What are Analysis e-Statements?
An Analysis e-Statement is a detailed summary of your charges and fees. It provides you with a
relationship summary, balance summary, and service detail information for the account.
For which account types are Analysis
Analysis e-Statements are available for Business Checking and Treasury Management Checking
Will my deposit and check images be
included on my Analysis e-Statements?
No, deposit and check images only appear on your regular e-Statements.
For what period of time are Analysis e-Statements
stored in Business OnLine Banking?
Analysis e-Statements are stored in Business OnLine Banking for up to 7 years, beginning at January 2014.
Can I receive my Analysis Statements as both mailed
paper statements and as e-Statements at the same time?
No. Treasury Management Checking customers may select to receive Analysis Statements either online or
as mailed paper statements. However, if you elect to view your Analysis Statements online, you will
have the ability to print them at any time. Business Checking customers will receive their Analysis
Statements online only.
The Business Administrator must make the change for your business. To activate e-Statements,
simply click the "Reports" tab after you’ve logged in to INTRUST Business OnLine
Banking. Next, select "Statements and Documents" and then "Statements and Documents
- Preferences." You’ll be asked to specify "Online" as the delivery preference for
each of your eligible accounts and agree to the terms of the service before being
given access to your online statements.
In addition to basic Business OnLine Banking system requirements, you must have
a PDF reader, such as Adobe Reader® (
), installed on your computer in order to access your statements