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We’ve always been a company focused on continuous innovation, allowing us to meet the changing needs of our customers. Our commitment continues as we invest in a bank-wide technology conversion this June to enhance your banking experience and allow us to serve you better in our banking centers, by phone and through online and mobile banking.

Mark your calendar.

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Banking centers will be closed on Saturday, June 12, and will reopen with regular business hours on Monday, June 14.

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Access to account information by phone will be unavailable from Friday, June 11, at 8:00 p.m. until Monday, June 14, at 7:00 a.m.

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Online and mobile banking will be unavailable from Friday, June 11, at 6:00 p.m. until Monday, June 14.

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Debit and ATM cards will function as normal during conversion weekend for purchases and ATM withdrawals. INTRUST ATMs will be available all weekend for cash withdrawals.

Scroll down for more important information

Enhanced Online and Mobile Banking coming June 14.

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As we move through and complete the conversion, you will notice some changes to your online and mobile banking experience, and you may need to take action to prepare. Follow the links below to learn more.

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Important details about the technology conversion.

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We are dedicated to providing you with the information and support you need. To ensure this is a seamless transition for you, below are additional details you should know about the upcoming conversion.

Online and Mobile Banking

  • If you are a current user, please watch your mail and email for more information about the new platform and details for accessing your accounts on or after June 14.

24/7 Automated Phone Banking

  • If you use 24/7 automated phone banking, you will be prompted to set up a new access code during your first call on or after June 14.
  • On Monday, June 14, all callers will hear a new greeting and updated menu options to access your accounts.

Account Numbers

  • Checking, Savings, Money Market, Time Deposit and IRA account numbers will not change.
  • Loan account numbers will change slightly. If you have a loan with us, you will receive a letter in May with details and instructions so you can prepare.

Debit and ATM cards

  • Debit and ATM card numbers and PIN numbers will remain the same.

INTRUST Credit Cards

  • INTRUST credit cards will not be affected by the technology conversion. Account access through myaccountaccess.com will continue without interruption.

INTRUST ATMs

  • ATM cash withdrawals will remain available during conversion weekend.

Merchant Services

  • The technology conversion will not affect Merchant Services and merchant account access through MerchantConnect will continue without interruption.

Frequently asked questions

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How will the technology conversion impact me?
  • It depends on how you bank with us. To ensure a seamless transition for you, please review the information on this website and the information we mail or email to you to ensure you are prepared for the conversion weekend of June 11 – 13.
  • Please continue to check this website for additional information about changes related to the technology conversion.
How is INTRUST preparing for the conversion?
  • Teams of employees across the company have been focused on this project for more than 18 months. One of our primary objectives is to complete this conversion with minimal customer impact, so we’ve been carefully planning and testing to ease as much disruption as we can.
  • We’ve also been training our employees on the new systems to be able to assist you.
Will my account number and/or card number change as part of this conversion?
  • Checking, savings, money market, time deposit, IRA account, and safe deposit box numbers will not change.
  • Loan account numbers will change slightly. If you have a loan with us, you will receive a letter in May with details and instructions so you can prepare.
  • Debit and ATM card numbers and PIN numbers will remain the same and will operate normally during the conversion weekend.
Will I still be able to use my debit or credit card?

Yes, debit and credit cards will work as normal.

Will my card still work with Mobile Wallet and payment services such as Venmo or PayPal?
  • Yes, debit and credit cards will operate as normal.
  • Yes, payment services, such as Venmo or PayPal, will still be available as normal since they use our routing number, your account number, or your card number to process payments, and these numbers are not changing.
Will I still be able to use my existing checks for my deposit accounts?

Yes, our routing number and your deposit account number will not change, so you can use your existing checks.

How will INTRUST support customers through the technology conversion?
  • Personal customers can contact a support representative by phone at 800-895-2265 or during their next visit.
  • Business customers can contact their relationship manager or Treasury Services at 800-905-6630 or treasuryservices@intrustbank.com.
When will I receive more information?

You will receive account information in May. We’ll follow up with reminders on actions you may need to take to prepare.