We have a responsibility to the people we serve, the people we employ and the people of our community. To live up to that responsibility, we are taking measures to keep our communities healthy and safe. Banks are considered an essential business, and INTRUST will remain open and available to serve you.
Our lobbies are closed temporarily to help prevent the spread of COVID-19, but our drive-thrus remain open. We’re doing everything we can to offer long-term stability and excellent support. Please contact us if we can assist you or if you are facing financial hardship.
How to contact INTRUST and manage your accounts
Our lobbies are temporarily closed, but our service will continue through our drive-thru facilities and through our online and mobile tools. See table below for more details.
|Wichita Dillons locations||Temporarily Closed|
|Hesston, KS||Temporarily Closed|
|Rogers, AR||By appointment only||Call 479-286-2200 to arrange an appointment|
|All other INTRUST Bank locations throughout Kansas and Oklahoma||Drive-thru service only, available during normal hours||Find a Banking Center|
|Safe deposit boxes||By appointment only||Call 316-383-1234 or 800-895-2265 to make arrangements|
|Other Banking Options|
|Online and mobile banking||Available 24/7|
|ATMs||Available 24/7||Find an ATM|
For direct phone numbers to various departments, visit our Contact page
Representatives available weekdays from 7am-8pm, Saturday 8am-6pm.
Automated account access is available 24/7.
Financial Hardship Relief
We’re using every available resource to stay connected to our customers and communities. If you’re an INTRUST customer and have experienced financial hardship as a result of COVID-19, we’re here for you and want to work with you to provide some relief during this time.
For the quickest response, use the appropriate contact method from the list below:
- Personal loan relief — Complete our relief request form
- Small business loans — Review our page about the process for applying for a loan through the Paycheck Protection Program (PPP)
- Other inquiries — Contact Customer Service
Merchant Refund Disputes
If you have canceled a purchase you made with your INTRUST Visa® debit card due to COVID-19, believe you are eligible for a refund per the merchant’s cancellation policy, and have requested a refund from the merchant but have not received your refund, we can help. Merchants are allotted 15 days from the date of the request to process the refund. After this timeframe, if you have not received your refund, contact Customer Service.
Protect yourself from scams
The coronavirus has brought with it an increased number of scammers looking to take advantage of the situation. At INTRUST, we are doing everything we can to ensure the security of your information, but it’s important that you stay informed to help keep yourself and your accounts protected.
As always, be cautious of any email or text message you receive from an unfamiliar source. Do not click links within these messages or open attachments, as scammers can use them to install malware on your computer. Scammers may also attempt to mislead you into giving up personal information such as social security numbers, account numbers, or usernames and passwords you use to access websites. You should never share your online or mobile banking password with anyone, including employees of INTRUST Bank or those pretending to be so.
Be on the lookout for fraudulent emails or text messages claiming to be from the Center for Disease Control (CDC) offering information about the virus. For the most up-to-date information about COVID-19, visit the CDC website directly at cdc.gov.
For additional information about protecting yourself from fraud, visit our Security Center. You can also visit the Federal Trade Commission’s (FTC) website for a running list of the most recent and widespread types of scams, including those associated with the coronavirus.
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Our guiding principles
Caring for the well-being of our customers, employees, and communities forms the basis of our guiding principles.
We are committed to providing uninterrupted support for your financial needs:
- We have contingency plans in place that are designed to prevent any service disruptions due to coronavirus impacts, as we do for any number of scenarios. These include alternate work locations for employees and continuity plans for critical operations.
- We are in close contact with our strategic partners to ensure the services they provide us, which allow us to support you, are maintained without disruption.
We are committed to ensuring the health and safety of our employees and customers:
- We have taken additional measures in the cleaning of our workplace and banking centers, including regularly disinfecting public areas.
- We are encouraging employees to take extra precautions by enhancing hygiene habits, discouraging non-essential travel, and choosing phone and online communication over in-person meetings.
We remain vigilant regarding these evolving circumstances and thank you for your understanding as we adjust our services.