Everywhere you look, you’ll see values in action – in the surge of support for local businesses, the outpouring of compassionate contributions to relief, and in the flood of positivity and empathy online.
These shared values unite us. They inspire us to support one another. They help us build and strengthen relationships.
Though uncertainty is unavoidable for a time, when we take the initiative to put our values in action, we make strides toward resilience and well-being.
Banking center availability and other ways to stay connected
Banking center availability
Because the well-being of our customers and employees comes first, INTRUST banking center lobbies will be temporarily closed as of Friday, November 27, until further notice. Our drive-thrus remain open during their regular hours, through which we can provide safe and efficient full-service banking. For individual banking center information and hours, visit our Locations page.
Additional ways to bank
Personal Online and Mobile Banking
24/7 access to view and manage your accounts, including the ability to pay bills, pay people, deposit checks, and more.Learn more and enroll
Business Online and Mobile Banking
Keep business moving with powerful reporting and payment tools available 24/7 for businesses of all sizes.Learn more and enroll
Representatives available weekdays from 7am-8pm, Saturday 8am-6pm. Automated account access is available 24/7.Contact Us
Withdraw cash at one of our conveniently located ATMs. Select ATMs also accept deposits.Find an ATM
The CARES Act
At the end of March, Congress passed the Coronavirus Aid, Relief, and Economic Security (CARES) Act in response to COVID-19. The new law is designed to provide fast and direct economic assistance for American workers and families, small businesses, and to preserve jobs for American industries. It contains multiple provisions, a couple of which are detailed below.
For Individuals and Families: Economic Impact Payments
These are direct cash payments to eligible American households. Eligibility for receipt of these payments is determined by the Internal Revenue Service (IRS) and the amount dispersed is dependent on the makeup of the household. For more details, read our article about these payments.
For Small Businesses: Paycheck Protection Program (PPP)
Another provision of the law provides emergency grants and forgivable loans for companies with 500 or fewer employees. These loans are distributed through the Small Business Administration (SBA), are available on a first-come, first-serve basis, and must be submitted through a financial institution. Visit our PPP resource page to learn more.
Financial Hardship Relief
We’re using every available resource to stay connected to our customers and communities. If you’re an INTRUST customer and have experienced financial hardship as a result of COVID-19, we’re here for you and want to work with you to provide some relief during this time.
For the quickest response, use the appropriate contact method from the list below:
Protect yourself from scams
The coronavirus has brought with it an increased number of scammers looking to take advantage of the situation. At INTRUST, we are doing everything we can to ensure the security of your information, but it’s important that you stay informed to help keep yourself and your accounts protected.
As always, be cautious of any email or text message you receive from an unfamiliar source. Do not click links within these messages or open attachments, as scammers can use them to install malware on your computer. Scammers may also attempt to mislead you into giving up personal information such as Social Security numbers, account numbers, or usernames and passwords you use to access websites. You should never share your online or mobile banking password with anyone, including employees of INTRUST Bank or those pretending to be so.
Be on the lookout for fraudulent emails or text messages claiming to be from the Center for Disease Control (CDC) offering information about the virus. For the most up-to-date information about COVID-19, visit the CDC website directly at cdc.gov.
For additional information about protecting yourself from fraud, visit our Security Center. You can also visit the Federal Trade Commission’s (FTC) website for a running list of the most recent and widespread types of scams, including those associated with the coronavirus.
Protect Yourself from Coronavirus Scams
Protect Yourself Online
Our guiding principles
Caring for the well-being of our customers, employees, and communities forms the basis of our guiding principles.
We are committed to providing uninterrupted support for your financial needs:
- We have contingency plans in place that are designed to prevent any service disruptions due to coronavirus impacts, as we do for any number of scenarios. These include alternate work locations for employees and continuity plans for critical operations.
- We are in close contact with our strategic partners to ensure the services they provide us, which allow us to support you, are maintained without disruption.
We are committed to ensuring the health and safety of our employees and customers:
- We have taken additional measures in the cleaning of our workplace and banking centers.
- We are encouraging employees to take extra precautions by enhancing hygiene habits, discouraging non-essential travel, and choosing phone and online communication over in-person meetings.
We remain vigilant regarding these evolving circumstances and thank you for your understanding as we adjust our services.