Shared values unite us

Our COVID-19 Response and Resources

Everywhere you look, you’ll see values in action – in the surge of support for local businesses, the outpouring of compassionate contributions to relief, and in the flood of positivity and empathy online.

These shared values unite us. They inspire us to support one another. They help us build and strengthen relationships.

Though uncertainty is unavoidable for a time, when we take the initiative to put our values in action, we make strides toward resilience and well-being.

 

Banking center availability and other ways to stay connected

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Banking center availability

Because the well-being of our customers and employees comes first, INTRUST banking center lobbies will be temporarily closed as of Friday, November 27, until further notice. Our drive-thrus remain open during their regular hours, through which we can provide safe and efficient full-service banking. For individual banking center information and hours, visit our Locations page.


Additional ways to bank

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Personal Online and Mobile Banking

24/7 access to view and manage your accounts, including the ability to pay bills, pay people, deposit checks, and more.

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Business Online and Mobile Banking

Keep business moving with powerful reporting and payment tools available 24/7 for businesses of all sizes.

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Phone Banking

Representatives available weekdays from 7am-8pm, Saturday 8am-6pm. Automated account access is available 24/7.

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ATMs

Withdraw cash at one of our conveniently located ATMs. Select ATMs also accept deposits.

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The CARES Act

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At the end of March, Congress passed the Coronavirus Aid, Relief, and Economic Security (CARES) Act in response to COVID-19.  The new law is designed to provide fast and direct economic assistance for American workers and families, small businesses, and to preserve jobs for American industries.  It contains multiple provisions, a couple of which are detailed below.

For Individuals and Families: Economic Impact Payments

These are direct cash payments to eligible American households.  Eligibility for receipt of these payments is determined by the Internal Revenue Service (IRS) and the amount dispersed is dependent on the makeup of the household. For more details, read our article about these payments.

For Small Businesses: Paycheck Protection Program (PPP)

Another provision of the law provides emergency grants and forgivable loans for companies with 500 or fewer employees. These loans are distributed through the Small Business Administration (SBA), are available on a first-come, first-serve basis, and must be submitted through a financial institution. Visit our PPP resource page to learn more.

Financial Hardship Relief

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We’re using every available resource to stay connected to our customers and communities. If you’re an INTRUST customer and have experienced financial hardship as a result of COVID-19, we’re here for you and want to work with you to provide some relief during this time.

For the quickest response, use the appropriate contact method from the list below:

Protect yourself from scams

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The coronavirus has brought with it an increased number of scammers looking to take advantage of the situation. At INTRUST, we are doing everything we can to ensure the security of your information, but it’s important that you stay informed to help keep yourself and your accounts protected.

As always, be cautious of any email or text message you receive from an unfamiliar source. Do not click links within these messages or open attachments, as scammers can use them to install malware on your computer. Scammers may also attempt to mislead you into giving up personal information such as Social Security numbers, account numbers, or usernames and passwords you use to access websites. You should never share your online or mobile banking password with anyone, including employees of INTRUST Bank or those pretending to be so.

Be on the lookout for fraudulent emails or text messages claiming to be from the Center for Disease Control (CDC) offering information about the virus. For the most up-to-date information about COVID-19, visit the CDC website directly at cdc.gov.

For additional information about protecting yourself from fraud, visit our Security Center. You can also visit the  Federal Trade Commission’s (FTC) website for a running list of the most recent and widespread types of scams, including those associated with the coronavirus.

Protect Your Business from Cyber Risks

04/10/2020
The daily operations of business increasingly rely on technology. And, greater reliance with technology increases exposure to cyber-attacks. Risks range from data breaches and interruptions in operations, to fraudulent activity with your business banking account.

Protect Yourself from Coronavirus Scams

03/30/2020
The coronavirus has brought with it an increased number of scammers looking to take advantage of the situation. At INTRUST, we have a responsibility to the people we serve and are doing everything we can to ensure the security of your information, but it’s important that you stay informed to help keep yourself and your accounts protected.

Protect Yourself Online

05/10/2019
We work diligently at INTRUST to help keep your information secure. However, your personal information can also be found outside our four walls, which means it can still fall into the wrong hands. You can reduce your risk for becoming a victim of fraud by following these tips.

Our guiding principles

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Caring for the well-being of our customers, employees, and communities forms the basis of our guiding principles. 

We are committed to providing uninterrupted support for your financial needs:

  • We have contingency plans in place that are designed to prevent any service disruptions due to coronavirus impacts, as we do for any number of scenarios. These include alternate work locations for employees and continuity plans for critical operations.
  • We are in close contact with our strategic partners to ensure the services they provide us, which allow us to support you, are maintained without disruption.

We are committed to ensuring the health and safety of our employees and customers:

  • We have taken additional measures in the cleaning of our workplace and banking centers.
  • We are encouraging employees to take extra precautions by enhancing hygiene habits, discouraging non-essential travel, and choosing phone and online communication over in-person meetings.

We remain vigilant regarding these evolving circumstances and thank you for your understanding as we adjust our services.

Resources for learning more about COVID-19

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov and the World Health Organization at who.int.