Shared values unite us

Our COVID-19 Response and Resources

Everywhere you look, you’ll see values in action – in the surge of support for local businesses, the outpouring of compassionate contributions to relief, and in the flood of positivity and empathy online.

These shared values unite us. They inspire us to support one another. They help us build and strengthen relationships.

Though uncertainty is unavoidable for a time, when we take the initiative to put our values in action, we make strides toward resilience and well-being.


Banking center availability and other ways to stay connected

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Banking center lobbies open

Our banking center lobbies are open to serve you Monday through Saturday. Our drive-thrus are also open, through which we can provide safe and efficient full-service banking. For individual banking center hours and lobby availability, visit our Locations page.

Additional ways to bank

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Personal Online and Mobile Banking

24/7 access to view and manage your accounts, including the ability to pay bills, pay people, deposit checks, and more.

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Business Online and Mobile Banking

Keep business moving with powerful reporting and payment tools available 24/7 for businesses of all sizes.

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Phone Banking

Representatives available weekdays from 7am-8pm, Saturday 8am-6pm. Automated account access is available 24/7.

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Withdraw cash at one of our conveniently located ATMs. Select ATMs also accept deposits.

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The Coronavirus Response and Relief Supplemental Appropriations Act of 2021

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On December 21, 2020, Congress authorized the Coronavirus Response and Relief Supplemental Appropriations Act of 2021, a $900 billion bipartisan relief package to provide assistance to American consumers and businesses struggling as a result of the coronavirus pandemic. It contains multiple provisions, a couple of which are detailed below.

For Individuals and Families: Economic Impact Payments

A second round of direct cash payments will be made to eligible American households. Eligibility for receipt of these payments is determined by the Internal Revenue Service (IRS) and the amount dispersed is dependent on the makeup of the household. For more details, read our article about these payments.

For Small Businesses: Paycheck Protection Program (PPP)

The Paycheck Protection Program provides support to small businesses. As of May 4, 2021, funds for the Small Business Administration’s Paycheck Protection Program have been fully exhausted and INTRUST is no longer able to accept first or second draw loan applications. To learn more about and apply for forgiveness of your PPP loan, please visit our PPP page.

Financial Hardship Relief

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We’re using every available resource to stay connected to our customers and communities. If you’re an INTRUST customer and have experienced financial hardship as a result of COVID-19, we’re here for you and want to work with you to provide some relief during this time.

If you have a personal loan with INTRUST, submit a relief request form. For other inquires, please contact Customer Service.

Protect yourself from scams

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The coronavirus has brought with it an increased number of scammers looking to take advantage of the situation. At INTRUST, we are doing everything we can to ensure the security of your information, but it’s important that you stay informed to help keep yourself and your accounts protected.

As always, be cautious of any email or text message you receive from an unfamiliar source. Do not click links within these messages or open attachments, as scammers can use them to install malware on your computer. Scammers may also attempt to mislead you into giving up personal information such as Social Security numbers, account numbers, or usernames and passwords you use to access websites. You should never share your online or mobile banking password with anyone, including employees of INTRUST Bank or those pretending to be so.

Be on the lookout for fraudulent emails or text messages claiming to be from the Center for Disease Control (CDC) offering information about the virus. For the most up-to-date information about COVID-19, visit the CDC website directly at

For additional information about protecting yourself from fraud, visit our Security Center. You can also visit the  Federal Trade Commission’s (FTC) website for a running list of the most recent and widespread types of scams, including those associated with the coronavirus.

Protect Your Business from Cyber Risks

The daily operations of business increasingly rely on technology. And, greater reliance with technology increases exposure to cyber-attacks. Risks range from data breaches and interruptions in operations, to fraudulent activity with your business banking account.

Protect Yourself from Coronavirus Scams

The coronavirus has brought with it an increased number of scammers looking to take advantage of the situation. At INTRUST, we have a responsibility to the people we serve and are doing everything we can to ensure the security of your information, but it’s important that you stay informed to help keep yourself and your accounts protected.

Protect Yourself Online

We work diligently at INTRUST to help keep your information secure and want to help you avoid falling victim to fraud. Review this information to understand the tactics used by scammers and how you can take action to reduce your risk of becoming a victim of fraud.

Our guiding principles

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Caring for the well-being of our customers, employees, and communities forms the basis of our guiding principles. 

We are committed to providing uninterrupted support for your financial needs:

  • We have contingency plans in place that are designed to prevent any service disruptions due to coronavirus impacts, as we do for any number of scenarios. These include alternate work locations for employees and continuity plans for critical operations.
  • We are in close contact with our strategic partners to ensure the services they provide us, which allow us to support you, are maintained without disruption.

We are committed to ensuring the health and safety of our employees and customers:

  • We have taken additional measures in the cleaning of our workplace and banking centers.

Resources for learning more about COVID-19

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at