As First Bank and INTRUST merge this November, we pledge to honor the past and are excited for the opportunity to serve you and our community. While some things may change, the values that guide the way in which we serve you, our customer, will not.
We look forward to our continued relationship, and the opportunity to introduce you to the new version of a hometown bank as INTRUST.
As an INTRUST customer, you will experience greater accessibility through more ATM and banking center locations, enhanced mobile and online access, and expanded personal and business services. And, you’ll see the same commitment to customer service and community support you’ve grown to expect from your bank.
Thank you for your business.
Friday, November 8 — Access to online banking stops at 8 p.m.
Saturday, November 9 – Monday, November 11 — First Bank locations will be closed, ATMs are open
Monday, November 11 — Online banking access begins at 7 a.m.
Tuesday, November 12 — INTRUST Bank opens in all Newton locations and Hesston
Tradition for Today
Our company has built itself upon the same values C.Q. Chandler II brought with him to frontier Kansas. We’ve encapsulated that principled approach to business into three words: Tradition for Today. These three words embody who we are, how we’re different and what we aspire to.Who we are
Answers to Frequently Asked Questions
All account numbers (checking, savings, CDs, IRAs, loans) will remain the same.
There are a small number of customers who have an account number that will need to change and have been notified. Call us at 316-283-2600 to discuss options for your situation.
You may continue to use your existing First Bank checks. If you would prefer to order new checks with the INTRUST Bank routing number, please contact us at 316-283-2600 on or after November 12, 2019.
If you were notified that your account number will change you have the option to receive a new order of checks at no charge. Please contact us at 316-283-2600 to request an order be placed. If you elect to wait until conversion to have your account renumbered (rather than closing and reopening your account prior to conversion) please contact us to obtain the new account number on or after November 12. A check order can be placed at that time. If you have automatic payments set up through your checking account, you will need to contact the merchant to change your account number and routing number, 101110029, on or after November 12.
INTRUST Bank’s routing number is 101100029. This routing number should not be used or provided to others until on or after November 12, 2019. INTRUST Bank will automatically provide a Notice of Change for the routing number to all ACH originators as well to assist with this transition.
Because you will be able to continue using your existing First Bank checking account number, there is nothing you need to do.
If you were notified that your account number will change, you will need to contact the merchant to provide the new account number and routing number as soon as possible.
Beginning November 12, your direct deposits will be posted to your INTRUST account automatically and the direct deposit originator will be notified to change the routing number.
However, if you were notified that your account number will change, you will need to contact the direct deposit originator and change your account number prior to November 12.
Yes, your automatic transfers will continue, unless you have been notified otherwise by INTRUST Bank.
Yes, your automatic payments for your First Bank loan/safe deposit box will continue. However, INTRUST Bank has elected to waive all existing safe deposit box annual rental fees for the November 1, 2019 through October 31, 2020 rental period.
You will receive a separate mailing that explains Overdraft Protection and Bounce Blocker.
You will receive a final statement for your First Bank account(s), dated November 8. This statement will contain the transactions and any fees that have occurred since the prior statement. Your first INTRUST statement will reflect transactions and any fees that have occurred since November 9. The day your statement cuts at INTRUST may vary from the date it cut with First Bank.
Check/Debit/ATM Cards and Credit Cards
You will continue to use your First Bank check or ATM card until it expires. As a reminder, cards are valid up through the last day of the expiration month.
When your check card expires, you will receive an INTRUST debit or ATM card prior to expiration (check cards and debit cards operate the same). The new card will have a different card number from your First Bank card. You will receive information explaining how to make changes to automatic payments you have set up with your card. When you activate your new debit card you will need to select a PIN. If you receive a new ATM card, the PIN will be provided in a separate PIN mailer.
You will be able to view your primary checking and savings accounts at the ATM. If you have multiple checking or savings accounts, you will not be able to view the non-primary accounts at the ATM.
Yes, it is easy. Call us at 800-222-7458 or visit any INTRUST location after November 12. Your new card number will be different. Notify merchants you have automatic payments set up with of your new card information.
Yes, and your card will continue to be serviced by Elan Financial Services. Continue using your current First Bank credit card. You will receive a replacement INTRUST Bank branded card when your card is nearing the normal expiration date. Your card number will not change.
INTRUST banking centers can accept only payments made with an INTRUST Bank or First Bank check. The payment methods that post quickest to your account are online payments at myaccountaccess.com or by calling 800-558-3424. When mailing your payments, it can take up to 15 days for it to post to your account.
To change your credit card to another design, you will need to apply for that specific card product. This can be done at any INTRUST location after November 12.
Yes, beginning November 14, in personal online banking, you will be able to see your credit card balance, as of two days ago. You will also be able to link directly to the login page for your personal credit card account. This does not apply to business credit card accounts.
Online and Mobile Banking
Yes, access to online and mobile banking access will end around 7:00 p.m. the evening of Friday, November 8. Access will resume Monday, November 11, at 7:00 a.m., through INTRUST Bank (intrustbank.com). On November 11, you will be able to see your transactions up to November 8 only. On November 12, all transactions will be visible.
Personal Online Banking and the Personal Mobile Banking application will be available beginning November 11. You must first login to online banking before attempting to access mobile banking. Access online banking at intrustbank.com, select LOGIN in the top right corner and input your current User ID and Password, unless you were otherwise notified by First Bank. The first time you log in, you will need to complete a one-time security code authentication process and agree to the INTRUST Personal Online and Mobile Banking Agreement. On November 11, you will be able to see your transactions up to November 8 only. On November 12, all transactions will be visible.
Download the INTRUST Bank mobile banking app from the App Store or Google Play. Use the same User ID and Password you use to access online banking. The mobile banking app will only work after you have accessed your accounts through online banking first.
INTRUST Bank utilizes SecurLock Equip, a security feature which allows cardholders to set debit and ATM card controls as well as receive purchase alerts. This feature is integrated into the INTRUST Personal Mobile Banking application. Set your preferences within the Card Controls feature. The mobile banking app will only work after you have successfully accessed your accounts through online banking.
Business Online Banking and Business Mobile Banking application will be available beginning November 11. If you use a security token with your online banking, your passcode and token usage will remain the same. All users will be required to complete the one-time security code authentication process the first time you log in. Access online banking at intrustbank.com, select LOGIN in the top right corner, select BUSINESS and input your current Company ID and User ID, followed by your current password. If you were already an INTRUST Online Banking customer, use your INTRUST User ID and Password. Download the Business Mobile Banking application from the App Store or Google Play. Use the same Company ID, User ID and Password you use to access online banking. The mobile banking app will only work after you have accessed your accounts through online banking first. On November 11, you will be able to see your transactions up to November 8 only. On November 12, all transactions will be visible.
The Business Online Banking Administrator will receive an email from INTRUST prior to the merger with instructions for establishing a Business Online Banking agreement with INTRUST.
All hours will remain the same, with the exception of Newton’s main location at 128 E. Broadway. The lobby hours on Monday – Thursday will be extended from 4 p.m. to 5 p.m. All other hours, at all locations, will remain the same.
Newton and Hesston locations will be closed Saturday, November 9, for the conversion and also Monday, November 11, for Veteran’s Day. On November 11, the INTRUST Bank Customer Solutions Center can be reached at 800-895-2265 from 7:00 a.m. to 8:00 p.m. and INTRUST Treasury Services can be reached at 800-905-6630 from 7:30 a.m.-5:30 p.m. Dillons locations in Wichita and surrounding areas will be also open. All ATM’s will be available.
You will be able to continue to use your current First Bank checks, check card or ATM card. All former First Bank and INTRUST Bank ATMs will be available over the weekend.
The main phone numbers for each of the four locations will remain the same. The 24-Hour Banking number will change to 316-383-1234 or 800-895-2265. These are also the INTRUST Bank Customer Solution Center phone numbers.
We placed you in the product that is easiest for you to avoid account maintenance fees or most closely matching your current account. If you prefer another product, please call or come in after November 12, to have us change your account type. Your account number will not change.
No, money orders will no longer be available. Cashier’s checks will continue to be available.
No, travelers checks will no longer be available. Our credit and debit cards can be used when traveling.
Existing loans will transfer to INTRUST Bank and the loan account numbers will not change.
- If you make payments automatically through your First Bank checking account, they will continue.
- If you pay by check, the check should be made payable to INTRUST Bank beginning November 12 and mailed to P.O. Box 3668, Wichita, KS 67201 or brought into a banking center.
- If you want to pay online with an INTRUST account, you can make a transfer from your INTRUST checking or savings account to the loan.
- If you want to pay online and do not have an INTRUST checking account, you may make an online payment at intrustbank.com/loanpay.
- If you have your loan payment automatically deducted from another institution’s account, you will need to notify them that the routing number has changed to 101100029 after November 9.
Yes, personal and business account fees will change. Please refer to the INTRUST Personal Accounts Fee Schedule and INTRUST Business Accounts Fee Schedule received in your account letters mailed in October.
This is the most notable change in fees. INTRUST offers Overdraft Protection, which links your checking account to an INTRUST savings, money market or other checking account. Transfers from the accounts you choose for your Overdraft Protection are free.
Health Savings Accounts
Your First Bank HSA check card will be replaced with a new INTRUST Bank HSA debit card. The card will be reordered on November 12 and expedited to you. You may continue using your existing card until you receive and activate your new INTRUST Bank HSA debit card. During the card activation process, you will be asked to select a Personal Identification Number (PIN). You may also continue using your existing First Bank HSA checks. If you would prefer to order new checks with the INTRUST Bank routing number, please contact us at 316-283-2600 on or after November 12, 2019.
If you were notified that your account number will change, you have the option to receive a new order of checks at no charge. Please contact us at 316-283-2600 to request an order be placed. If you elect to wait until conversion to have your account renumbered (rather than closing and reopening your account prior to conversion) please contact us to obtain the new account number on or after November 12. A check order can be placed at that time.
Safe Deposit Box
Your 2019 Safe Deposit Box rent notices mailed from First Bank on September 30. The 2019 - 2020 annual fee will be waived and no amount will be due. Future rent notices will be provided by INTRUST Bank. If you have an automatic payment set-up from a First Bank account to pay your Safe Deposit Box rental, you will not see a withdrawal for the 2019-2020 box rental, however, the automatic payment will transfer to your INTRUST account and the withdrawal will occur for the 2020-2021 box rental.
You will not see any interruption to your merchant services deposits.
No, there is no action required on your part. Your merchant account will continue through Elavon and INTRUST Bank.