The INTRUST Visa® Gift Card

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FAQ

It’s OK to have questions. With our FAQ database covering a range of different Gift Card questions, we’ve got the answer you’re looking for.

Questions About Ordering an INTRUST Visa Gift Card

Are there any fees associated with using the INTRUST Visa Gift Card?

A monthly fee of $2.50 will bill any time there has been 12 consecutive months of inactivity on the card.

Questions About Using the INTRUST Visa Gift Card

Does my Gift Card need to be activated?

Yes. You will need to call 866-222-8598 or you can activate you card online.

Is there a PIN (Personal Identification Number) for my Gift Card?

Yes. A PIN will be selected at the time of activation. You may change your PIN any time online. You must know your old PIN in order to change the number. PINs should be kept confidential and should not be listed on the card or given to anyone else. Additionally, even though your Gift Card has a PIN, it cannot be used at an ATM, to obtain cash advances or to get cash back at point of sale.

Where is the INTRUST Visa Gift Card accepted?

The INTRUST Visa Gift Card is valid only in the United States and is accepted everywhere Visa debit cards are accepted in the U.S.

How can I check the balance on my INTRUST Visa Gift Card

You can check your balance and transaction history online or by contacting Customer Service.

What do I do if my INTRUST Visa Gift Card is lost or stolen?

If your card is lost or stolen, it is important that you contact Customer Service immediately, to avoid fraudulent charges.

Can I use the INTRUST Visa Gift Card at more than one merchant?

Yes, as long as there is a balance remaining, you may continue to use your gift card for purchases.

What if the item I want to purchase costs more than the value of my INTRUST Visa Gift Card?

You must tell the cashier or merchant the amount you want to pay with your Visa Gift Card and pay the remainder through other means. If you don't tell the cashier or merchant and try to make a purchase for more than the amount on your Gift Card, the transaction will be declined because you don't have enough money on your Gift Card. Note: It's important to keep track of your Gift Card balance so you don't try to make purchases for more than the amount remaining on your Gift Card.

Will the INTRUST Visa Gift Card recipient receive a statement?

No, account balance and transaction information can be viewed online or by Customer Service.

Does my INTRUST Gift Card work at gas stations?

Yes, the card works at gas stations. However, at gas stations with "pay at the pump" capability, the card cannot be authorized directly at the pump. Simply present the card to the attendant for payment.

Can the INTRUST Visa Gift Card be used at restaurants?

Yes. It is standard practice in some industries such as restaurants, for the card authorization system to automatically authorize an additional amount to cover the gratuity (usually 20%). Your card will be declined if it does not cover the authorized amount. The entire authorized amount may remain unavailable for up to 10 days. However, only the amount you authorize will be deducted from the value of the card.

Can I use the INTRUST Visa Gift Card for online purchases?

Yes. You can use the Gift Card for purchases everywhere Visa debit cards are accepted - even online.

Can I use my INTRUST Visa Gift Card for recurring payments, like my phone or Internet bill?

No, the gift card cannot be used for recurring payments. If used for recurring transactions, it is possible for a sale to post, regardless of the amount left, or if the account is closed. This could result in collection measures, or discontinued service because of non-payment.

Can I add additional money to the card?

No, the card is not reloadable.

Does the INTRUST Visa Gift Card expire?

The card and funds are valid until the expiration date shown on the front of the card. You should use the funds before that date.

Can the INTRUST Visa Gift Card continue to be used after the gift amount has been spent?

No, once the total amount on the Gift Card has been depleted, the account will be closed and additional purchases will be declined.

What should I do if I have a dispute with the merchant over a purchase made with my INTRUST Visa Gift Card?

You should contact the merchant directly to settle the dispute.

What should I do if I think there is an error on a transaction made with my INTRUST Visa Gift Card?

If you think there is an error involving a transaction made with your Gift Card such as a purchase you didn't make or an incorrect amount charged to your card, please contact Customer Service, or write us at:

INTRUST Bank
P.O. Box 2121
Wichita, KS 67201

We must hear from you no later than 60 days from the date of the transaction in question. You will need to provide:

  • Your name and INTRUST Visa Gift Card number
  • The dollar amount of the suspected error and approximately when the error took place
  • Describe the error and explain, if you can, why there is an error or why you need more information

10 business days after we hear from you, we will determine whether an error occurred and will correct any error promptly.

Can recipients change their address and telephone number after receiving an INTRUST Visa Gift Card?

Yes, the recipient can edit the address and telephone number on his or her card online, or by contacting Customer Service.

I called to check on the amount I have left, and was told I owe a balance. How can that be?

This can happen when merchants deposit their card tickets late or they did not authorize for the full amount of the sale. Call us to verify that you actually made the purchase. If you did make a purchase that went over the amount left on your gift card, you will be asked to pay the balance due.
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