Frequently Asked Questions

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What types of emails should I send through secure email?

Any email that contains personal identifying information. Examples include, but are not limited to, emails that contain account numbers, credit card numbers, and social security numbers.

What makes secure email more secure than regular email?

When an email is sent through a regular email channel, the information contained is in clear text. Conversely, when an email is sent using INTRUST Secure Email, the information contained within the message is fully encrypted, making it impossible for anyone other than you and the recipient of the email to view the content of the email.

Do I have to register every time I want to send a secure email?

No, you only have to register once.

How do I obtain the email of my bankers?

Contact your banker to let them know you have an email to send them. They will be glad to provide you with their email address.

What do I do if I forgot my password to the INTRUST Bank Secure Email Message Center?

Go to the INTRUST Secure Email login screen and click on the Reset button in the “Forgot your password?” section of the page. Follow the on-screen instructions to reset your password.