Frequently Asked Questions
Why am I having trouble logging in to Personal Online Banking?
Answer: Your password is case-sensitive. If you entered your User ID or password incorrectly, your access will be denied. If you correctly enter your User ID and are unable to proceed to the password screen, your account may be locked. After three invalid attempts at entering your password or answers to your security questions, Online Banking will deny access to your account. To unlock your account, please contact Customer Service.
What is INTRUST Bank's routing number?
Answer: INTRUST Bank's routing number is 101100029.
How do I change my mailing address?
Answer: You may change your mailing address in a Banking Center or online via Personal Online Banking. Please allow 1-2 business days for the update to become effective. To change your mailing address online, login to Personal Online Banking and select Customer Service from the top navigation menu bar. Then select Change Address under the Account Maintenance heading. This will take you to a form where you can enter in your new address information, select the accounts affected by the change and select the date you would like the change to take effect.
Which holidays does INTRUST observe?
|2019 New Year's Eve||Tuesday, December 31st||All banking centers will be open|
2020 New Year's Day
|Wednesday, January 1st||All banking centers will be closed|
|Martin Luther King Jr. Day||Monday, January 20th||All banking centers will be closed|
|President's Day||Monday, February 17th||All banking centers will be closed|
|Saturday before Memorial Day||Saturday, May 23rd||All banking centers will be closed|
|Memorial Day||Monday, May 25th||All banking centers will be closed|
|Independence Day||Saturday, July 4th||All banking centers will be closed|
|Saturday before Labor Day||Saturday, September 5th||All banking centers will be closed|
|Labor Day||Monday, September 7th|
All banking centers will be closed
|Columbus Day||Monday, October 12th||All banking centers will be closed|
|Veteran's Day||Wednesday, November 11th||All banking centers will be closed|
|Thanksgiving Day||Thursday, November 26th||All banking centers will be closed|
|Christmas Eve||Thursday, December 24th||Open until 2pm|
|Christmas Day||Friday, December 25th||All banking centers will be closed|
|2020 New Year's Eve||Thursday, December 31st||All banking centers will be open|
|2021 New Year's Day||Friday, January 1st||All banking centers will be closed|