Frequently Asked Questions

Why am I having trouble logging in to Personal Online Banking?
Answer: Your password is case-sensitive. If you entered your User ID or password incorrectly, your access will be denied. If you correctly enter your User ID and are unable to proceed to the password screen, your account may be locked. After three invalid attempts at entering your password or answers to your security questions, Online Banking will deny access to your account. To unlock your account, please contact Customer Service.
What is INTRUST Bank's routing number?
Answer: INTRUST Bank's routing number is 101100029.
How do I change my mailing address?
Answer: You may change your mailing address in a Banking Center or online via Personal Online Banking. Please allow 1-2 business days for the update to become effective. To change your mailing address online, login to Personal Online Banking and select Customer Service from the top navigation menu bar. Then select Change Address under the Account Maintenance heading. This will take you to a form where you can enter in your new address information, select the accounts affected by the change and select the date you would like the change to take effect.
Which holidays does INTRUST observe?
Bank HolidaysDate 
2020 New Year's Eve
Thursday, December 31stAll banking centers will be open
2021 New Year's DayFriday, January 1stAll banking centers will be closed
Martin Luther King Jr. DayMonday, January 18thAll banking centers will be closed
President's DayMonday, February 15thAll banking centers will be closed
Memorial DayMonday, May 31stAll banking centers will be closed
Independence DayMonday, July 5thAll banking centers will be closed
Labor DayMonday, September 6thAll banking centers will be closed
Columbus DayMonday, October 11thAll banking centers will be closed
Veterans DayThursday, November 11thAll banking centers will be closed
Thanksgiving DayThursday, November 25thAll banking centers will be closed
Christmas EveFriday, December 24thOpen until 2pm
Christmas DaySaturday, December 25thAll banking centers will be closed
2022 New Year's DaySaturday, January 1stAll banking centers will be closed