Frequently Asked Questions

Why am I having trouble logging in to Personal Online Banking?
Answer: Your password is case-sensitive. If you entered your User ID or password incorrectly, your access will be denied. If you correctly enter your User ID and are unable to proceed to the password screen, your account may be locked. After three invalid attempts at entering your password or answers to your security questions, Online Banking will deny access to your account. To unlock your account, please contact Customer Service.
What is INTRUST Bank's routing number?
Answer: INTRUST Bank's routing number is 101100029.
How do I change my mailing address?
Answer: You may change your mailing address in a Banking Center or online via Personal Online Banking. Please allow 1-2 business days for the update to become effective. To change your mailing address online, login to Personal Online Banking and select Customer Service from the top navigation menu bar. Then select Change Address under the Account Maintenance heading. This will take you to a form where you can enter in your new address information, select the accounts affected by the change and select the date you would like the change to take effect.
Which holidays does INTRUST observe?
Bank HolidaysDate
2019 New Year's Eve
Tuesday, December 31stAll banking centers will be open

2020 New Year's Day

Wednesday, January 1stAll banking centers will be closed
Martin Luther King Jr. DayMonday, January 20thDillons in-store banking centers will be open
President's DayMonday, February 17thDillons in-store banking centers will be open
Saturday before Memorial DaySaturday, May 23rdDillons in-store banking centers will be open
Memorial DayMonday, May 25thAll banking centers will be closed
Independence DaySaturday, July 4thAll banking centers will be closed
Saturday before Labor DaySaturday, September 5thDillons in-store banking centers will be open
Labor DayMonday, September 7th

All banking centers will be closed

Columbus DayMonday, October 12thDillons in-store banking centers will be open
Veteran's DayWednesday, November 11thDillons in-store banking centers will be open
Thanksgiving DayThursday, November 26thAll banking centers will be closed
Christmas EveThursday, December 24thOpen until 2pm
Christmas DayFriday, December 25thAll banking centers will be closed
2020 New Year's EveThursday, December 31stAll banking centers will be open
2021 New Year's DayFriday, January 1stAll banking centers will be closed