Reporting Fraud

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Checking Account, Debit Card, and Online Fraud

If you believe you have been a victim of fraud, or attempted fraud, contact us immediately. A few example scenarios include:

  • Unrecognized activity on your debit card.
  • Unrecognized activity on your checking account.
  • Lost or stolen checks.
  • You have received a potentially fraudulent email, text message, or phone call.
  • You believe your online and mobile banking credentials have been compromised.

If you are enrolled in INTRUST online and mobile banking, you can log in and turn your debit card off, as well as report it lost or stolen. This can help prevent further unauthorized transactions while you contact us. Learn more about managing your debit card.

Credit Card Fraud

To report fraud against your personal INTRUST credit card* or to report your card as lost or stolen, contact Cardmember Services at 800-558-3424. For INTRUST business credit cards*, call 866-552-8855. Representatives are available 24 hours a day, 7 days a week.

Treasury Management Fraud

If you are a Treasury Management customer, please contact our Treasury Services team at 800-905-6630 to report fraudulent or suspicious activity. Representatives are available M-F 7:30 a.m. to 5:30 p.m. CT.

*The creditor and issuer of these cards is Elan Financial Services.

Steps to Take for Victims of Fraud

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Contact your banks and credit card issuers immediately

Request a stop payment on missing checks. Close any accounts that may have been tampered with or opened fraudulently, open new accounts, and change all account passwords.

File a police report

File reports with your local police in the community where an identity theft took place.

Contact the post office

Make sure no one has requested an unauthorized address change.

File a complaint with the Federal Trade Commission (FTC) and Internet Crime Complaint Center (IC3)

You may be able to provide information that can help law enforcement officials track down and stop identity theft.

Contact the Social Security Administration

If someone is using your Social Security number for employment purposes, the Administration may choose to issue you a new number.

Contact the four major credit bureaus

If you believe someone has opened fraudulent accounts in your name or misused your personal information:

  • Place a fraud alert on your credit reports by contacting one of the major credit bureaus. That bureau will notify the others. A fraud alerts makes it harder for identify thieves to open accounts in your name by asking creditors to verify your identity first.
  • Consider placing a credit freeze with each bureau. A freeze prevents new credit from being issued in your name until you lift it, adding an extra layer of protection. You will need to contact each credit bureau to place a credit freeze.
  • Review your credit reports for unfamiliar accounts or inquiries. If you find fraudulent activity, you can dispute it with the credit bureaus. You may need to file a police report and submit an Identity Theft Report through identitytheft.gov.
  • Contact creditors directly to report any unauthorized accounts or charges. Ask them to close or freeze affected accounts and confirm that no new accounts will be opened without your permission.

Major credit bureaus: