How to Report Fraud
If you suspect that you've become a victim of fraud, act immediately to reclaim your identity, minimize the damage to your funds and accounts and keep a record of all correspondence.
Debit Card Fraud
Call 800-222-7458 and an INTRUST debit card representative will provide assistance.
To report lost or stolen checks or fraud against your checking account, call 800-895-2265. INTRUST customer service representatives are available Monday through Friday, 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 6 p.m.
Credit Card Fraud
To report fraud against your personal INTRUST credit card* or to report your card as lost or stolen, contact Cardmember Services at 800-558-3424. For INTRUST business credit cards*, call 866-552-8855. Representatives are available 24 hours a day, 7 days a week.
If you have received and responded to a fraudulent INTRUST email, please notify us immediately by calling 800-999-4048, choose Option 2 and if possible, forward the email to firstname.lastname@example.org.
Online and Mobile Banking Fraud
If you believe your online and mobile banking account has been compromised, call us at 800-999-4048. Representatives are available Monday through Friday, 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 6 p.m.
*The creditor and issuer of these cards is Elan Financial Services.
Steps to Take for Victims of Fraud
Contact your banks and credit card issuers immediately
Stop payment on missing checks and notify the check verification service. Close any accounts that may have been tampered with or opened fraudulently, open new accounts and change all account passwords.
File a police report
File reports with your local police in the community where an identity theft took place.
Contact the post office
Make sure no one has requested an unauthorized address change
File a complaint with the Federal Trade Commission (FTC)
You may be able to provide information that can help law enforcement officials track down and stop identity theft.
Contact the Social Security Administration
If someone is using your Social Security Number for employment purposes, the Administration may choose to issue you a new number.
Contact the three major credit bureaus
Request that "inquiries" be removed from your report from the companies that opened fraudulent accounts. Request that "fraud alerts" be placed on your accounts and ask that creditors call you before opening new accounts or make changes to existing accounts.
TransUnion's Fraud Victim Assistance Department is a valuable resource for victims of fraud.