Types of Fraud

Email Phishing

Email phishing enables offenders to obtain personal information via email and the internet. With phishing, an email header is forged to make it appear as if it came from someone else other than the actual source. The fraudulent email message may direct you to a "spoofed" website that looks like the legitimate source's website but isn't. In these cases, the email or pop-up messages are used to deceive you into disclosing sensitive personal information so that the offender may use your information to make fraudulent purchases, access your accounts or steal your identity.

INTRUST Bank uses enhanced authentication factors beyond your user ID and password to help prevent fraud. For example, if you're an Online Banking customer, you should see the picture and personal phrase that you've selected if you're actually on our website, instead of a spoofed one.

Telephone Phishing

Telephone phishing enables offenders to obtain personal information via telephone. Usually, offenders gather bits of information in advance to use along with the information that you provide over the phone, as a means to complete the information for your account. With full account data, the offender can easily make fraudulent transactions.

In some cases of phone phishing, the offenders send you a fraudulent email that appears to be from a legitimate financial or government source, but isn't. The email claims that your accounts have been deactivated due to fraudulent activity and requests that you call a specific phone number in the email to reactivate the accounts. When you call the phone number, a friendly voice message claiming to be a financial institution prompts you to disclose sensitive information. In other cases of phone phishing, offenders are able to spoof caller ID, so that their call appears to be from a legitimate bank, but isn't. It's during the call that you're prompted to disclose the sensitive information to complete your account data.

Text Phishing

Text phishing occurs when offenders send you a text message in an attempt to coerce you into providing personal information. The text message claims that your account has been deactivated, and requests that you call a specific phone number in the text message to reactivate the account. You will then be prompted via automated message to provide your account information. Offenders will use your account information to make fraudulent transactions.

Identity Theft

Identity theft occurs when your personal information is used by someone else to open new accounts or initiate transactions in your name. Identity theft occurs through a number of ways offline; stolen wallets and purses, intercepting and rerouting mail or rummaging through garbage. To learn more, visit www.consumer.gov/idtheft, the U.S. Governments' central website for information about identity theft, or call the Identity Theft hotline at 1-877-IDTHEFT.

Fake Check Scams

Fake check scams occur when you receive a realistic looking phony check and don't discover that it's fake until after depositing it, and sometimes wiring money back to the offender. Usually the scams start with someone offering to:

  • Buy something you advertised for sale
  • Pay you to work from home
  • Give you an "advance" on a sweepstakes you've won
  • Give you the first installment on the millions you'll receive for agreeing to transfer money in a foreign country to your bank account for safekeeping


Skimming occurs when a criminal illegally attaches a skimmer device to a card reader or PIN pad, such as at an ATM or a gas pump. A skimmer is hard to detect because it looks like part of the machine (or is hidden within), and you can complete your transaction like normal. But the skimming device stores the information from the magnetic strip on the back of your card, which means the criminal has what they need to access your account and make unauthorized transactions.

Tap to pay and mobile wallets are contactless payment methods that can help you avoid a card skimmer. Neither method requires you to insert your card into a card reader, and each transaction generates a specific, one-time code to help reduce fraud. Look for the Contactless Symbol at checkout and hold your INTRUST Visa® debit card or smart device near the card reader.

Detecting Fraud

How can you tell if you've become a victim of fraud?

  • Unexplained charges or withdrawals from your financial accounts
  • Failing to receive bills or other accounts
  • Receiving calls from collectors or companies about loans you didn't apply for or merchandise or services you didn't buy
  • Receiving credit cards that you didn't apply for
  • Receiving bills from unfamiliar sources
  • Receiving letters that ask you to confirm address changes that you didn't submit
  • Denial of credit for no apparent reason

If you think you've become a victim of fraud, let us know.