Frequently Asked Questions
Find the answers to common questions from our customers.
Why am I having trouble logging in to Personal Online Banking?
What is INTRUST Bank's routing number?
How do I change my mailing address?
You may change your mailing address in a Banking Center or online via Personal Online Banking. Please allow 1-2 business days for the update to become effective.
To change your mailing address online, log in to Personal Online Banking and select Customer Service from the top navigation menu bar. Then select Change Address under the Account Maintenance heading. This will take you to a form where you can enter in your new address information, select the accounts affected by the change, and select the date you would like the change to take effect.
Which holidays does INTRUST observe?
|2017 New Year's Day||Sunday, January 1||All Banking Center locations closed|
|Monday after New Year's Day||Monday, January 2||All Banking Center locations closed|
|Martin Luther King Jr. Day||Monday, January 16||Select Banking Centers will be open for business|
|President's Day||Monday, February 20||Select Banking Centers will be open for business|
|Saturday before Memorial Day||Saturday, May 27||Select Banking Centers will be open for business|
|Memorial Day||Monday, May 29||All Banking Center locations closed|
|Independence Day||Tuesday, July 4||All Banking Center locations closed|
|Saturday before Labor Day||Saturday, September 2||Select Banking Centers will be open for business|
|Labor Day||Monday, September 4||All Banking Center locations closed|
|Columbus Day||Monday, October 9||Select Banking Centers will be open for business|
|Veteran's Day||Saturday, November 11||Select Banking Centers will be open for business|
|Thanksgiving Day||Thursday, November 23||All Banking Center locations closed|
|Christmas Eve||Sunday, December 24||All Banking Center locations closed|
|Christmas Day||Sunday, December 25||All Banking Center locations closed|
|2017 New Year's Eve||Sunday, December 31||All Banking Center locations closed|
|2018 New Year's Day||Monday, January 1, 2018||All Banking Center locations closed|
Still have questions?
If you don't find the answers you're looking for here, please Contact customer service.