Frequently Asked Questions

Find the answers to common questions from our customers.

General FAQs

Why am I having trouble logging in to Personal Online Banking?

Your password is case-sensitive. If you entered your User ID or password incorrectly, your access will be denied. If you correctly enter your user ID and are unable to proceed to the password screen, your account may be locked. After three invalid attempts at entering your password or answers to your security questions, Online Banking will deny access to your account. To un-lock your account, please contact Customer Service.

What is INTRUST Bank's routing number?

INTRUST Bank's routing number is 101100029.

How do I change my mailing address?

You may change your mailing address in a Banking Center or online via Personal Online Banking. Please allow 1-2 business days for the update to become effective.

To change your mailing address online, log in to Personal Online Banking and select Customer Service from the top navigation menu bar. Then select Change Address under the Account Maintenance heading. This will take you to a form where you can enter in your new address information, select the accounts affected by the change, and select the date you would like the change to take effect.

Which holidays does INTRUST observe?

Bank Holidays Date  
2017 New Year's Eve Sunday, December 31st All banking centers will be closed
2018 New Year's Day Monday, January 1st All banking centers will be closed
Martin Luther King Jr. Day Monday, January 15th Dillons in-store banking centers will be open
President's Day Monday, February 19th Dillons in-store banking centers will be open
Saturday before Memorial Day Saturday, May 26th Dillons in-store banking centers will be open
Memorial Day Monday, May 28th All banking centers will be closed
Independence Day Wednesday, July 4th All banking centers will be closed
Saturday before Labor Day Saturday, September 1st Dillons in-store banking centers will be open
Labor Day Monday, September 3rd All banking centers will be closed
Columbus Day Monday, October 8th Dillons in-store banking centers will be open
Veteran's Day Monday, November 12th Dillons in-store banking centers will be open
Thanksgiving Day Thursday, November 22nd All banking centers will be closed
Christmas Eve Monday, December 24th Open until 2pm
Christmas Day Tuesday, December 25th All banking centers will be closed
2018 New Year's Eve Monday, December 31st All banking centers will be open
2019 New Year's Day Tuesday, January 1st All banking centers will be closed

Product FAQs

Still have questions?

If you don't find the answers you're looking for here, please Contact customer service.

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