Guides and Videos

Orange line

ACH
Create and Manage Payments
ACH
Upload Nacha Files
ACH
Create and Manage Tax Payments
ACH
Create and Manage Child Support Payments
Administration
Manage Users, Entitlements, and Limits
Dashboard
Organize and Customize the Dashboard
First-time Login
Accessing the Platform for the First Time
Intuit Quicken and Quickbooks
Download Files for Intuit Platforms
Mobile App
Navigate and Use the Mobile App
Mobile Check Deposit
Administer Mobile Deposit Users
Positive Pay
Manage ACH Exceptions
Positive Pay
Manage Check Exceptions
Positive Pay
Review and Manage Issued Items
Transfers
Create and Schedule Transfers
Wires
Create Domestic Wire Payments
Wires
Create Foreign Exchange (FX) Wire Payments

Frequently Asked Questions

Orange line

Platform Access and User Administration

What is a digital token, and how do I use it?

Business customers that utilize ACH or Wire payment services through INTRUST Business Online Banking will utilize a digital token. The digital token, provided by Symantec, delivers an extra layer of security by validating the user’s identity.

For complete instructions for using digital tokens, view our Digital Token Guide.

How do I edit entitlements and limits for additional Business Online Banking users?

Refer to our ACH Payments guide and tutorial video for complete instructions, or follow these steps:

  1. From the main menu, select ADMIN and then User List.
  2. For each user, select Actions, and then View User.
  3. Use the menu on the left to review their access, entitlements and limits.
  4. To edit any of these values, select Edit.
  5. On each page where changes are made, select Save Changes.
  6. When all changes have been made, select Submit to finalize.

Payments and Transfers

Why is the screen just spinning after submitting or approving an ACH transaction?

It’s possible that the user limits have not been set.

Your company administrator will need to edit and submit for approval each users’ limits. If you believe you did set user limits, return to the ACH User Limits screen and verify that you selected the blue Submit for Approval button in the top right corner of the screen. Refer to this guide for additional instructions.

Statements

How do I access eStatements in Business Online Banking?
  • From the main menu, select Reporting, and then Electronic Documents.
  • Historical account eStatements generated prior to June 14, 2021, are currently unavailable in online and mobile banking.
  • You may send us a message through the Message Center in Business Online Banking, visit a nearby banking center, call customer service at 800-895-2265, or contact Treasury Services at 800-905-6630 or treasuryservices@intrustbank.com if you need a copy of a historical statement.
Can I receive both paper and eStatements?

Not at this time. Business Online Banking is designed to give you full control of your statements digitally without an additional paper statement. Sensitive account statement information is delivered securely through online banking. Easily access and download the eStatement PDF version for archival on your network, securely emailing to your accountant, or printing, if needed.

Other

How do I set up notifications?

Log in to Business Online Banking on a desktop or laptop and follow the steps below to enable notifications:

  1. Click on your name in the upper-right corner and then select Notification Setup.
  2. In the upper-left of the screen, verify that both your email address and mobile phone number (if you would like to receive SMS text notifications) are populated.
  3. Scroll down to review the list of available notifications. To enable a notification, check the box for the channel(s) through which you would like to receive a notification. Available channels include email, desktop notification, and SMS text message.
  4. When finished, scroll to the bottom of the screen and click Submit.

Contact us for additional help

Orange line

Still can't find the information you're looking for? Contact INTRUST Treasury Services for assistance.

Outline of phone with extra lines to signify a phone call

Call 800-905-6630. Representatives available M-F 7:30 a.m. to 6:00 p.m. CT.

Icon of computer and mobile phone

Log in to Business Online Banking and send us a secure message.