Now Available: New Online and Mobile Banking Platform for your business

On May 5, your business was moved to the new online and mobile banking platform. To log in for the first time, please use the login credential formulas you received last week via email.

Download the INTRUST Bank mobile app

Starting May 5, you will need to use the INTRUST Bank app to access your account(s) on your mobile device. Your credentials will no longer work on the INTRUST Bank Business app.

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Frequently Asked Questions

How do I log in to the new platform on May 5?

In late April, active users will receive an email that includes new login credentials. Use these credentials to log in to the platform on May 5 starting at 9:00 a.m.

On May 5, you can either log in on the website or using the INTRUST Bank app. If using the website, please note that the options under “Login” will look a bit different after the move.

Will I need to download a new mobile app?

Yes, you will need to use the INTRUST Bank app to access your account(s) on your mobile devices. Your credentials no longer work on the INTRUST Bank Business app.

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If you are a personal banking customer of INTRUST Bank, you will not need to download a new app – as the current personal app will be the new mobile app for all online and mobile banking services (non-Treasury).

Will I still be able to use mobile check deposit?
  • Yes, you will have to submit an enrollment request for your accounts.
  • Batch deposits are not available in the new app.
  • Checks must now be endorsed with “Mobile Deposit INTRUST Bank”.
Why is my bill pay information not showing up?

You may need to log out and then log back in to see your bill pay information, including payees and payments, statements, and other electronic documents.

Will this impact those using Quicken or QuickBooks?

Yes, those using Quicken or QuickBooks will need to disconnect from the current platform, and re-connect to the new platform. Instructions walking through the process can be found below:

Why is my business being moved to a new platform?

We regularly make enhancements to our products and services to improve the quality of your banking experience. As a business, the new platform is a better fit for your needs. The new platform features a modern user interface, will be easier to navigate, and includes new features that will enhance your experience. The new features include a new mobile app, debit card controls, improvements to alerts and notifications, and enhanced security.

Will all businesses move to the new platform?

No. If a business is currently utilizing advanced payment services, they will remain on the current platform as it is better suited to the services they use.

Will this impact administrators, users, or both?

Both. All active administrators and users on your business’s online and mobile banking profile, if they have logged in since August 1, 2024, will be moved. Each of them will need to log in using their new credentials beginning May 5.

What settings and features are moving?

Your account balances, transaction history, bill pay payees, scheduled and recurring bill pay payments, recurring transfers*, eStatements, check images, and other historical documents will move to the new platform.

*One-time transfers scheduled for after May 5 will not move. Those will need to be re-set up.

What settings and features are not moving?

Alerts and notifications will not move to the new platform. In addition, an administrator for your business will need to review user permissions – as they may not move completely.

Will my account number or card numbers change?

No, there will be no changes to account numbers, card numbers, or any other part of your banking experience outside of online and mobile banking.

When will I receive more information?

Look out for an email in late April that includes more information, including your new login credentials. All active administrators and users for your business will receive an email and have their own login credentials.

Who will handle any customer services issues I experience?

On May 5, and going forward, you will contact our customer service team at 800-895-2265. Representatives are available Monday – Friday, 7:00 a.m. to 7:00 p.m., and Saturday 8:00 a.m. to 2:00 p.m. CT. You can also send a secure message in online and mobile banking for assistance.

Note: If you are not an administrator for your business, our customer service team will only be able to provide limited assistance regarding your account. Please contact your administrator for help getting logged in, changing your passwords, permissions, etc.

Guides

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As you begin using the new online and mobile banking for your business, the following guides can help you create new users, and manage the access for your users.

New User Configuration
Create and Edit New Users
PDF GUIDE
User Administration
Managing users and access
PDF GUIDE

Benefits of the new platform.


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A platform designed with your business in mind.

This new platform will enhance your user experience by offering the features you want instead of including services you don’t use.

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A modern user interface.

We are committed to offering you products and services that evolve over time to reflect a modern look and feel and are easy to use.

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Extended customer support hours.

With this transition comes access to our customer service team for online services support, which is available to you Monday – Friday, 7:00 a.m. to 7:00 p.m., and Saturday 8:00 a.m. to 2:00 p.m. CT.

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New and enhanced features.

Along with a new mobile app, you’ll notice improvements to alerts and notifications, you’ll have access to added features including the ability to manage your company debit cards, and you’ll benefit from enhanced security.

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Familiarity for personal banking customers.

If you have a personal account with INTRUST Bank, and are enrolled in online and mobile banking, the new platform will look familiar.

Once your business moves to the new platform, you’ll be able to use the same mobile app to access both your personal and business accounts by toggling between your profiles.

We're here to help.

If you have any questions about the move to the new platform, or logging in for the first time, please contact our customer service team at 800-895-2265. Representatives are available Monday – Friday, 7:00 a.m. to 7:00 p.m., and Saturday 8:00 a.m. to 2:00 p.m. CT.

Note: If you are not an administrator for your business, our customer service team will only be able to provide limited assistance regarding your account. Please contact your administrator for help getting logged in, changing your passwords, permissions, etc.