INTRUST Loan Payment Center
Important information about the new Loan Payment Center
We recently converted the Loan Payment Center to a new platform. If you have used the Loan Payment Center in the past, please review the following information.
- If you were a registered user of the Loan Payment Center before June 11, 2021, you need to re-enroll to continue using the system. After selecting LOG IN below, on the next screen select PAY NOW to make a quick one-time payment, or select Create Account to register an account and make one-time or automatic recurring payments.
- Any one-time or recurring automatic payments you had scheduled for after June 11 will need to be rescheduled after you re-enroll. You may also make a payment by calling us at 800-895-2265, Monday - Friday 7:00 a.m. to 8:00 p.m. or Saturday 8 a.m. to 6:00 p.m. CT or visit any banking center.
Frequently Asked Questions
Why do I need to re-enroll?
You will need to re-enroll because your account and login information did not transfer to the new platform during the conversion. You will need to re-enroll to continue using the system.
Start by selecting PAY NOW for a one-time payment or Create Account to set up automatic payments or be a registered user.
Can I use the same username and password as I had before?
Yes, that is possible if your old password meets the following requirements:
Passwords must contain numbers and upper- and lowercase characters, be at least eight characters long, and must not contain the username.
Can I pay off my loan in the Loan Payment Center?
The current balance presented in Loan Payment Center is NOT a payoff balance. Please call customer service at 1-800-895-2265 to obtain the correct payoff amount. You can then pay by check, phone or return online and input the payoff amount into ‘Other Amount’ by the date your payoff is effective. Please note, payments made after 8 p.m. will post in the next day’s overnight processing.
If you have questions, please call us at 800-895-2265, Monday - Friday 7:00 a.m. to 8:00 p.m. or Saturday 8 a.m. to 6:00 p.m. CT.