How to report fraud.
If you suspect that you've become a victim of fraud, act immediately to reclaim your identity, minimize the damage to your funds, accounts, credit – and your good name – and keep a record of all correspondence.
Debit Card Fraud
Call 800-222-7458. INTRUST debit card representatives are available 24 hours a day, 365 days a year.
To report lost or stolen checks or fraud against your checking account, call 800-895-2265. INTRUST customer service representatives are available Monday through Friday, 7 a.m. to 8 p.m. and Saturday 8 a.m. to 6 p.m.
Credit Card Fraud
To report fraud against your personal INTRUST credit card*, or to report your card as lost or stolen, contact Cardmember Services at 800-558-3424. For INTRUST business credit cards*, call 866-552-8855. Representatives are available 24 hours a day, 7 days a week.
If you have received and responded to a fraudulent INTRUST e-mail, please notify us immediately by calling 316-383-1340 or 800-999-4048, option 2 and, if possible, forward the e-mail to firstname.lastname@example.org.
* The creditor and issuer of these Cards is Elan Financial Services.
Steps to take for victims of fraud.
Contact your banks and credit card issuers immediately.
Stop payment on missing checks and notify the check verification service, close any accounts that have been tampered with or opened fraudulently and open new accounts. Change all account passwords. Click one of the tabs above to find out how to contact INTRUST Bank.
File a police report. File reports with your local police or the police in the community where an identity theft took place.
Contact the post office. Make sure no one has requested an unauthorized address change.
File a complaint with the Federal Trade Commission (FTC). You may be able to provide important information that can help law enforcement officials track down and stop identity theft.
Contact the Social Security Administration. If someone is using your Social Security Number for employment purposes, the Administration may choose to issue you a new number
Contact the three major credit bureaus. Request that "inquiries" be removed from your report from the companies that opened the fraudulent accounts. Request that “fraud alerts” be placed on your accounts and ask that creditors call you before opening new accounts or making changes to existing accounts.
TransUnion's Fraud Victim Assistance Department is a valuable resource for victims of fraud.