New Business Online and Mobile Banking is here

Learn more about our new business online and mobile banking platform.

First-time access for existing users

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Your first time logging in

Your old password is no longer valid. Follow the steps below to log in.

  1. Visit the Business Online Banking login page and select Forgot Password?
  2. Enter your Company ID, Login ID (previously referred to as "User ID"), and the email address you have associated with your Business Online Banking profile, and click Submit.
  3. You will receive an email from treasuryservices@intrustbank.com that contains a link to log in.

New mobile app

If you haven't already, delete the old INTRUST Mobile Banking app from your phone or other device and download the new INTRUST Bank app from the Apple App Store or Google Play. You can log in to the new app after you have logged in to business online banking for the first time.

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Your guide to the new business online and mobile banking

Review our guide that provides step-by-step instructions for logging in to the new platform and an overview of important items you may need to review.

View Guidebook

NOTE: If your company uses ACH origination or Wires, download this version of the guidebook.

Learn more about using the new platform

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Review the guides and tutorial videos below to familiarize yourself with using the new business online and mobile banking platform.

Frequently Asked Questions

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Online Access

How do I log in to the new Business Online and Mobile Banking platform for the first time?

If you have been unable to or have not yet logged in for the first time:

  1. Click on the LOGIN button at the top right corner of this page. Toggle to the BUSINESS tab and click LOGIN for Business Online Banking.
  2. On the Login screen, click on the “Forgot Password” link.
  3. You will receive an email with a link and instructions for logging in. Have your existing Company ID and Login ID (formerly called User ID) ready.
  4. Follow the link in the email to reset your password.
  5. Be sure you enter your Company ID in the first field and your Login ID in the second field.
  6. Watch a short video for a step-by-step guide to logging in.

TOKEN USERS:

  1. Your current RSA token will not work. Be sure you have downloaded and are using the Symantec VIP Access virtual token.
  2. Enter your token number first during the login, then your PIN. This order is the opposite of the order in the old platform.
  3. DO NOT skip the Token set up during your first login. If you do, you will not be able to conduct ACH or Wire transactions or log in again.

User Administration

How do I edit entitlements and limits for additional business online banking users?

Refer to our ACH Payments guide and tutorial video for complete instructions, or follow these steps:

  • From the main menu, select ADMIN and then User List.
  • For each user, select Actions, and then View User.
  • Use the menu on the left to review their access, entitlements and limits.
  • To edit any of these values, select Edit.

 

Payments and Transfers

Why am I seeing an error when submitting an ACH or wire transaction?
  • An error may be caused if a token was not registered when you first logged in to the new platform or if you selected “remind me later” at the token set up stage.
  • The Secure Token prompt will come up once a day during your login. If your ACH or wire transaction can be sent the next day, please follow the secure token steps when you log in that day. If your transaction is urgent and needs to be sent today, please call us at 800-905-6630 or email treasuryservices@intrustbank.com. Representatives are available Mon-Fri 7:30am to 5:30pm.
Why is the screen just spinning after submitting or approving an ACH transaction?

It’s possible that the user limits have not been set.

Your company administrator will need to edit and submit for approval each users’ limits. If you believe you did set user limits, return to the ACH User Limits screen and verify that you selected the blue Submit for Approval button in the top right corner of the screen. Refer to this guide for additional instructions.

Did my Bill Pay Payees and Scheduled Bill Payments transfer over to the new business online and mobile banking platform?
  • If your company is contracted for Bill Pay, your Bill Pay Payees, as well as your scheduled one-time and recurring bill payments, will have transferred over to the new platform.
  • We encourage you to log in to business online and mobile banking to verify that any payees you had previously created appear in your list of payees and that any scheduled one-time or recurring payments you previously created appear in your list of scheduled payments.
  • If any payees or scheduled payments are missing, you will need to recreate them.
Did my scheduled transfers carry over to the new business online and mobile banking platform?

No, any transfers that you had previously scheduled to occur after June 11, 2021, will need to be recreated.

Statements

How do I access eStatements in the new business online and mobile banking platform?
  • From the main menu, select Reporting, and then Electronic Documents.
  • Historical account eStatements generated prior to June 14, 2021, are currently unavailable in online and mobile banking.
  • You may visit a nearby banking center, call customer service at 800-895-2265, or contact Treasury Services at 800-905-6630 or treasuryservices@intrustbank.com if you need a historical statement before it is available in the new platform.
Can I receive both paper and eStatements?

The new business online and mobile banking platform is designed to give you full control of your statements digitally without an additional paper statement. Sensitive account statement information is delivered securely through online banking. Easily access and download the eStatement PDF version for archival on your network, securely emailing to your accountant, or printing, if needed.

Why did I not receive a June 2021 business account analysis statement?

All analysis charges for June have been waived, and you will not receive a June analysis statement. Analysis statements will resume for July 2021 account activity and be mailed in August 2021.

Other

Can I still use mobile check deposit in business mobile banking?
  • If your business is already using mobile check deposit in business mobile banking, your company-level entitlement will transfer over to the new platform, and you’ll be able to continue using it.
  • If your business has not already been using mobile check deposit and would like to, your company administrator can contact INTRUST Treasury Services at treasuryservices@intrustbank.com or at 800-905-6630, and we’ll get you set up.
I have my INTRUST accounts connected to Intuit QuickBooks. Are there any special steps I need to take?
Yes. Please refer to the conversion guides listed below specific to your platform and connection type for instructions.
Did my notifications transfer to the new business online and mobile banking platforms?

No, any notifications that you had previously created did not transfer to the new platform. You will need to log in and re-create them.

We're here to help.

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If you have any questions, contact our Treasury Services team by calling 800-905-6630 or sending an email to treasuryservices@intrustbank.com.