General Fraud Protection
Protect your information
When providing personal information, it's important to take steps to maximize your safety in today's society.
Manage your mailbox
- Watch for missing mail and bills that don't arrive on time. Consider using INTRUST Online Bill Pay, a secure method, or paying your bills online.
- Eliminate worry of lost or stolen checks by using Direct Deposit to directly deposit paychecks into your INTRUST account.
- Arrange to have recurring INTRUST loan or line of credit payments automatically deducted from your account or make your payments online
- Be suspicious of receiving a cashier's check, money order or any other form of payment that you weren't expecting or didn't solicit. You are responsible for the items you deposit. When a check or other item bounces, you owe the bank the full amount deposited.
Trash with care
- Thoroughly shred anything with an account number on it, including credit offers you get in the mail
- Delete all personal information before you dispose of a computer
Monitor your accounts
- Carefully review your monthly statements for unauthorized charges
- Exercise extra caution after vacation or trips
- Enroll in Online Banking. You can review statements, check your balances, monitor account activity and create a variety of email alerts to keep you up to date on your account activity.
Review your credit regularly
Order a copy of your credit report at least once a year to check for accounts that may have been opened without your knowledge and unauthorized changes to your existing accounts. Under the Fair and Accurate Credit Transactions Act (FACT Act), you're entitled to annually request and obtain a free credit report. AnnualCreditReport.com provides you with a secure way to do so and each of the four major credit bureaus also offers ongoing monitoring programs.
- TransUnion: 800-916-8800
- Experian: 888-397-3742
- Equifax: 800-685-1111
- Innovis: 800-540-2505
Release your Social Security Number (SSN) with care
- Avoid printing your SSN on your checks or using your SSN as your driver's license number.
- Do not carry your SSN with you.
Protect the contents of your purse or wallet
- Don't write your personal identification number (PIN) on your credit or debit cards or keep the PIN in your purse or wallet.
- Keep a list of all of your credit card and bank account numbers, expiration dates and telephone numbers of the customer service and fraud departments in a safe location.
- Sign credit cards immediately upon receipt.
- Cancel unused credit cards.
- Know credit card expiration dates. If you do not receive a reissued card before the expiration date, notify the card issuer.
- Use tap to pay if your debit card features the Contactless Symbol. You can also add your card to the mobile wallet on your smartphone or smartwatch so you can tap your device to pay. (Even if your debit card doesn’t have the Contactless Symbol, you can add your card to your mobile wallet and tap your device to pay.)
- Using tap to pay with your debit card or mobile device instead of swiping or inserting your card into the card reader can help you reduce your risk of fraud.
Keep your personal numbers secure
- Do not carry passwords with you.
- Shield the keypad when using ATMs.
- Place passwords on your credit card and bank accounts and avoid using anything identifying that a thief could discover.
- If you're an Online Banking user, we also recommend that you regularly change your login password.
- Do not provide account numbers or other identifying information over the phone to anyone who calls you or wants to pay you by wiring funds directly into your account.