Business Mobile Banking FAQs

Enrollment and Activation

I'm not enrolled in Business Online Banking. Can I still use Business Mobile Banking?
You must first enable your bank account(s) for Business Online Banking before using mobile banking.
How do I enroll in Business Mobile Banking?
Before enrolling, your Business Online Banking user account must be entitled for Business Mobile Banking by your company administrator. Additionally, you must have your mobile phone number registered in Business Online Banking as a "Mobile" or "Mobile2" number. Once entitled, you can enroll for mobile banking directly from your mobile device. To begin enrollment, download the app from the App Store or Google Play. Once you have downloaded the app, follow the on-screen prompts to activate your mobile device.
I'm a Business Online Banking company administrator. How do I entitle my company for Business Mobile Banking?
Your company is already entitled and you can add additional users through Business Online Banking User Administration. If you have Business Online Banking with any services beyond Basic Balance Reporting, you will need to contact INTRUST Treasury Services to request company entitlement.
Where can I find the downloadable application?
On your iPhone or iPad, you may download the app from the App Store. On your Android-powered device, you may download the app from Google Play.
Is there a fee associated with using Business Mobile Banking?
No. Business Mobile Banking is a free service.

Business Mobile Check Deposit

Who is eligible for Business Mobile Check Deposit?
Business Mobile Check Deposit must be enabled by your company's administrator before it can be used. If your company administrator has enabled you for Business Mobile Check Deposit, the service is available for all business checking and savings accounts.
Why is one or more of my accounts not listed in Business Mobile Check Deposit?
Accounts must be enrolled in Business Mobile Check Deposit. If your company's administrator wishes to have a new account enrolled, they can contact Treasury Services for an updated agreement at 800-905-6630 or 316-383-1494.
How long after opening an account may I start using Business Mobile Check Deposit?
Mobile Check Deposit is available after the account has been enrolled and the account administrator has provided access.
What types of checks can I deposit with Business Mobile Check Deposit?
Most domestic checks may be processed through Business Mobile Check Deposit. We are unable to accept Money Orders, Foreign Items, Savings Bonds, Substitute Checks, Traveler's Checks or Third Party Checks through Business Mobile Check Deposit.
Are there any limits on the dollar amount of deposits I can submit?
Yes. You may use the service to deposit items according to the limits specified in the Business Online Banking Policies & Procedures section. Any items presented in excess of the limits will be returned at our discretion.
Are there any fees associated with the use of Business Mobile Check Deposit?
No. There are no fees incurred to use Business Mobile Check Deposit.
How do I endorse my check for Business Mobile Check Deposit?
You should sign the back of your check just as you would if you were depositing your check at the teller line.
Do I photograph both the front and the back of my check?
Yes. During the deposit process, you will be required to photograph the front and back of your check.
Can I photograph more than one check at a time?
You may photograph multiple checks in the same mobile banking session; however, you may only photograph one check per deposit.
I keep receiving a blurry image error message when attempting to submit the deposit. What might the issue be?
Here are some tips for taking clear photos of your checks:
  • Good lighting
  • Dark background
  • Only check visible, no other objects or edges
  • Check needs to be entirely in the frame
  • Make sure the image is in focus
Do I destroy my check after I photographed the deposit?
No. Once the deposit has been approved by INTRUST Bank, mark on the face of the check "electronically deposited on xx/xx/xxxx" and keep the check for 14 calendar days to ensure it posts to your account. After 14 calendar days, securely destroy the check. Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted.
How will I know if INTRUST received my deposit?
You will receive a notification by email when your deposit has been received. Please note, this email does not indicate that your deposit has been approved.
How will I know if INTRUST processed my deposit?
When your deposit is processed, you will receive a second email notification on the status of your deposit. This email will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided.
What should I do if I'm not receiving any email notifications?
Verify that you have entered a valid email into the Mobile Banking app. If you have entered a valid email, please check your spam folder for the email notification and add intrust@intrustbank.com to your Safe Senders list. If after completing these steps you are still not receiving email notifications, please contact Treasury Services at 316-383-1494 or 800-905-6630.
Is there a cutoff time to deposit via Business Mobile Check Deposit?
Yes. If you make a deposit before 8:00 pm (CST) on a business day, we will consider that day to be the day of your deposit. However, if you make a deposit after 8:00 pm (CST) on a weekend or federally observed holiday, we will consider that the deposit was made on the next business day.
When will my deposit be available in my account?
Deposits may be made with Business Mobile Check Deposit at any time. If your deposit is approved before our daily cutoff time, your deposit will be available in your account on the next business day. Funds availability may be limited under certain conditions. Please refer to the Business Online Banking Agreement for more information.
Can I make my opening account deposit through Business Mobile Check Deposit?
No. Business Mobile Check Deposit functionality cannot be used to initially fund a new account.
What if I submitted a deposit for the wrong amount? Do I need to resubmit the deposit?
No. You do not need to resubmit your deposit. If you entered the wrong amount for the deposit, INRUST will correct the deposit amount.
What if I submit the same deposit twice in error?
If the same deposit is submitted twice, it will be identified and stopped by our process. Should this occur, you will receive a declined deposit email notification for the second deposit received through the Business Mobile Check Deposit service.
A check I submitted was returned, can I resubmit it?
If a deposit is returned, please do not redeposit the check with the Mobile Check Deposit functionality. You will receive written communication from INTRUST through the US Postal Service if a deposit is returned.
If I need additional information on Business Mobile Check Deposit, whom may I call?
For additional assistance, please call Treasury Services at 800-905-6630 or 316-383-1494.

Troubleshooting

What happens if I get a new mobile device or change phone numbers?
If you get a new mobile device or change phone numbers, be sure to return to the Business Mobile Banking website via your PC and updated your mobile device profile in the Business Mobile Banking Center. We recommend removing your old device within the Business Mobile Banking Center. Then download the app on your device and re-enroll using your new device.
Can I use Business Mobile Banking on more than one device?
Yes. Visit the Business Mobile Banking Center in Business Online Banking and simply enroll and activate another device.
What if my device is lost or stolen?
If you are concerned about the misuse of your mobile device, contact your mobile service provider immediately to stop all wireless service. Additionally, sign on to Business Online Banking, navigate to the Mobile Banking Center and disable or remove your mobile device.