Enhanced Personal Online and Mobile Banking is here

Learn more about using our new online and mobile banking platform.

First-time access for existing users

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Your first time logging in

You can log in to the new platform using your existing Username (previously referred to as "User ID"). However, your old password is no longer valid and if you have not logged in to online or mobile banking since June 11, please contact us to restore your access and set a new password.

New mobile app

If you haven't already, delete the old INTRUST Mobile Banking app from your phone or other device and download the new INTRUST Bank app from the Apple App Store or Google Play.

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Your guide to the new online and mobile banking

Review our guide or watch a video that provides step-by-step instructions for logging in to the new platform, an overview of important items you may need to review, and a preview of new features.

View Guidebook  Watch Video

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If you aren't currently an online or mobile banking user,
enroll now to experience our new platform.

Learn more about using the new online and mobile banking

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Customize your dashboard and accounts

No matter which device you use, you will land on the dashboard, which you can customize to feature the tools you use most and hide those you don't.

Watch the video to learn more about the dashboard

Frequently Asked Questions

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Online Access

Do I need to re-enroll in personal online or mobile banking?

Active users will not need to re-enroll. Active users are defined as anyone who has logged in since June 1, 2020.

How do I get logged in to the new online and mobile banking platform for the first time?
  • You can log in to the new platform using your existing Username (previously referred to as "User ID"). However, your old password is no longer valid and if you have not logged in to online or mobile banking since June 11, please contact us to restore your access and set a new password.
  • If you do not remember your User ID, please visit a nearby banking center.
  • If you use the INTRUST Bank mobile app, delete the old app and download the new app.
  • Once you are logged in to the new platform, you’ll find links to a guide and video tutorials to help you review your account information and re-establish any settings that did not automatically transfer over.
After logging in, I am receiving an error message that my accounts are not syncing. What do I do?

If you experience a delay, please allow for a few minutes for your accounts to sync or log out of online or mobile banking and log back in again.

eStatements

How do I access eStatements in the new online and mobile banking platform?
  • To view statements and other documents, after selecting an account, select Documents.
  • Historical account eStatements will be temporarily unavailable in online and mobile banking until September 30, 2021. If you need a historical statement that you were unable to download in advance, you can request one by contacting us.
  • After historical eStatements become available in the new online banking platform in September 2021, you will have access to 18 months of historical eStatements.
Can I receive both paper and eStatements?
  • The new online and mobile banking platform is designed to give you full control of your statements digitally without an additional paper statement. Sensitive account statement information is delivered securely through online and mobile banking. You can easily access and download the eStatement PDF version for saving to your personal electronic files or printing, if needed.
  • Accounts previously receiving both paper and eStatements were set to receive paper only as of June 14.
  • You can re-enroll the account in eStatements but note that doing so will turn off paper statements for that account.
Will my statements come on the same day?

Due to our technology conversion, deposit account statements may come on a new day of the month, depending on when you formerly received your account statement.

Current Statement DayNew Statement DayNext Statement Day After June 11
1st to 10th day of the month2nd day of the monthJuly 2
21st to 31st day of the month15th day of the monthJuly 15
21st to 31st day of the monthLast day of the monthJune 30
Why did I start receiving a new loan statement?
  • If you have a personal loan and did not receive loan statements before the technology conversion, you will begin receiving a statement going forward.
  • If you have a business loan and previously had a coupon book and did not make loan payments through automatic debit, you now will receive a loan statement, which includes a payment remittance slip in place of your coupon book.
  • If you have requested not to receive a statement, you will not receive a statement in the future.
Can I still use a coupon to make payments on my loan?
  • Not after July 31, 2021. Account statements with a payment remittance slip have replaced loan coupon books for monthly payments.
  • If your payment is due before you receive a statement, you can use an existing coupon. We will accept coupons with your payment until July 31, 2021. Please begin using the bottom portion of your new statement as soon as possible.
  • The coupons will no longer be valid due to the account number change. Instead of a coupon, you can return the bottom portion of your new loan statement with your payment. Checks should be made payable to INTRUST Bank and can be mailed to INTRUST Bank, P.O. Box 3668, Wichita, KS 67201 or brought into a banking center.

Bill Pay and Transfers

Did my Bill Pay Payees and Scheduled Bill Payments transfer over to the new online and mobile banking platform?
  • Yes, but we’d encourage you to log in to personal online and mobile banking to verify that any payees you had previously created appear in your list of payees and that any scheduled one-time or recurring payments you previously created appear in your list of scheduled payments.
  • If any payees or scheduled payments are missing, you will need to recreate them.
  • Bill payments submitted before 6:00 p.m. on Friday, June 11, will be processed as normal.
Where can I find my bill payment history?

Your bill payment history for payments made prior to 6/14/21 is available in online banking, but is not currently available in the mobile app. To find your bill payment history:

  1. From the main menu, select Payments
  2. Select Manage Payments
  3. Under History, select View more
  4. Select For payment history prior to 06/14/2021
How do I add categories to my bill pay payees?

Payee categories can be added or edited in online banking, but cannot currently be added or edited in the mobile app. To add or edit a payee category:

  1. From the main menu, select Payments
  2. Select Manage Payments
  3. At the top of the screen, select Payees
  4. Find the payee you would like to edit and select Edit
  5. On the category field, use the drop-down list to select a category, or select Add new category
  6. When you are finished editing the payee, select the Submit button
Did my scheduled internal transfers carry over to the new personal online and mobile banking platform?
  • One-time, weekly, bi-weekly, and monthly scheduled and recurring internal transfers converted to the new platform and will process on their regular schedule.
  • Semi-monthly, quarterly, semi-annually, and annually scheduled and recurring internal transfers did not convert to the new platform. Customers with internal transfers on one of these frequencies were communicated with directly in May.
  • Internal transfers submitted before 6:00 p.m. on Friday, June 11, will be processed as normal.
Did my scheduled external transfers carry over to the new personal online and mobile banking platform?

No, external transfers scheduled to occur after June 11, 2021 were not converted to the new platform. They will need to be recreated after logging in to the new platform.

Can I still use eBills?

If you were previously enrolled in eBills, you will need to re-enroll in the new platform to continue receiving them.

Will I be able to see my loan statement in online banking?
  • Yes, you can enroll in eStatements to view your loan statements in online and mobile banking.
  • If you elect to receive eStatements, paper statements will no longer be mailed to you.
How do I make a loan payment online?
  • To pay through INTRUST Personal Online and Mobile Banking with an INTRUST account, make a transfer from your INTRUST checking or savings account to the loan account.
  • If you do not have an INTRUST account, you can make an online payment in the Loan Payment Center at intrustbank.com/loanpay.
  • If you utilize the Loan Payment Center, you will need to re-enroll. Any one-time or recurring automatic payments scheduled for any date on or after June 15 will need to be set up again after you re-enroll.
  • For assistance with loan payments, please call us or visit a nearby banking center.
Can I still use a coupon to make payments on my loan?
  • Not after July 31, 2021. Account statements with a payment remittance slip have replaced loan coupon books for monthly payments.
  • If your payment is due before you receive a statement, you can use an existing coupon. We will accept coupons with your payment until July 31, 2021. Please begin using the bottom portion of your new statement as soon as possible.
  • The coupons will no longer be valid due to the account number change. Instead of a coupon, you can return the bottom portion of your new loan statement with your payment. Checks should be made payable to INTRUST Bank and can be mailed to INTRUST Bank, P.O. Box 3668, Wichita, KS 67201 or brought into a banking center.

Other

Can I still use mobile check deposit in mobile banking?
  • If you’d like to use mobile check deposit to deposit checks into an account after conversion, you will need to request approval for that account to receive deposits through mobile check deposit.
  • Approval can be requested through the app, and you’ll receive a notification when the request has been approved.
Did my text or email account alerts transfer to the new online and mobile banking platform?

No, any text or email alerts you previously created did not convert. You will need to set up new alerts for each account.

Did my debit card control settings transfer over to the new platform?

If you had previously set up debit card limitations or alerts, they did not migrate to the new platform, and you will need to re-create them using the Card management feature after logging in to the new platform.

What is the dashboard in the new online and mobile banking platform?
  • Once logged in to online or mobile banking, you’ll start at the dashboard, where you will have a quick snapshot of your account balances and can navigate to other tools.
  • As part of the seamless experience across the online and mobile banking, no matter which device you use to access your accounts, you will be greeted with the dashboard.
Can I rename an account as it appears in the new online and mobile banking platforms?

Yes. To rename an account:

  1. From the main navigation menu, select Accounts.
  2. Click the name of any account to see its detail page.
  3. To rename an account as it appears in online and mobile banking, click Settings and then Rename.
  4. You can use up to 20 characters. Once you’ve entered the account name, click Save.
I have my INTRUST accounts connected to Intuit Mint, Quicken, or QuickBooks. Are there any special steps I need to take?
Yes. Please refer to the conversion guides listed below specific to your platform and connection type for instructions.

We're here to help.

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If you have any questions, we are ready to assist you by phone at 800-895-2265 or during your next banking center visit.