Mobile Banking FAQs
Mobile Banking
What is INTRUST Bank Mobile Banking?
How do I get started with Mobile Banking?
Is Mobile Banking supported on my tablet?
How do I download the Mobile Banking application?
Mobile Check Deposit
Who is eligible for Mobile Check Deposit?
What if an eligible account is not listed in Mobile Check Deposit?
What types of checks can I deposit with Mobile Check Deposit?
Are there fees associated with using Mobile Check Deposit?
Do I photograph both the front and the back of my check?
How do I endorse my check for Mobile Check Deposit?
How will I know if INTRUST Bank received my deposit?
How will I know when INTRUST Bank processes my deposit?
Is there a cutoff time to make my deposit?
When will my deposit post to my account?
When will a deposit made through Mobile Check Deposit show in my balance?
Can I photograph more than one check at a time?
What if the check image I photographed is bad?
Do I destroy my check after I photographed the deposit?
Can I make my opening account deposit through Mobile Check Deposit?
What if I submitted a deposit for the wrong amount? Do I need to resubmit the deposit?
What if I submit the same deposit twice in error?
A check I submitted was returned. Can I resubmit it?
If I need additional information on Mobile Check Deposit, who can I call?
What should I do if I'm not receiving any email notifications?
The processing time to upload my check is very slow. What may cause this?
I keep receiving a blurry image error message when attempting to submit the deposit. What might the issue be?
Mobile Bill Pay
What is Mobile Bill Pay?
Where do I enroll for Mobile Bill Pay?
How do I pay a bill?
How are payments made?
When will my payment be received?
Can I add a payee on my mobile device?
How do I deactivate a payee?
How do I cancel a payment on my mobile device?
How may I see previous bill payments on my mobile device?
How do I handle a dispute with a payee?
Card Controls
What are Card Controls?
Is there a fee to use the mobile app or Card Controls?
What are alerts?
I think I've lost my card. How do I turn it off?
By turning off my card, am I closing my account?
How long does it take for a control or alert setting to take effect?
If I have my card turned off, will my recurring transactions go through?
What does it mean when I turn My Regions to On in the location controls?
Can I use My Location, My Region and International at the same time?
What does it mean when I turn different transaction types to Off in Transaction Types?
Why was my transaction declined at the merchant after I set my Card Controls?
I got a new smartphone. How do I begin using Card Controls and Alerts again?
I got a new cell phone number. How do I begin using Card Controls and Alerts again?
I received a new card number. Will it be automatically updated in the app?
What if I need help with the app?
How do I get more information about the features and functionality of Card Controls and Alerts?
How do I remove old cards from the app?
Would a credit, deposit or payment from my debit card ever be denied because of a setting I select in Card Controls?
Can I set up Card Controls for my INTRUST Bank credit card?
Troubleshooting
Can I use Mobile Banking on more than one device?
What if my device is lost or stolen?