Online Banking FAQs
Accounts
Will my ATM transactions or debit card purchases immediately reflect in my INTRUST Personal Online Banking balance?
Is there a limit to the number of transactions that display in INTRUST Personal Online Banking at one time?
Is there a dollar limit to the amount of transactions INTRUST Personal Online Banking will allow?
Why isn't my account appearing on the Account Summary screen?
When my spouse logs in to Personal Online Banking, why doesn't he/she see the nicknames or account order I've assigned to our accounts?
What is the cut-off time for placing stop check requests?
What does the "stop check request" screen enable me to do?
Is there any limit to the dollar amount of a stop payment?
Do stop check requests placed outside of INTRUST Personal Online Banking appear online?
My checking accounts provides me with certain checks at no charge. Why does the system show an amount due for my order?
How long after ordering my checks through INTRUST Personal Online Banking will it take to receive my checks?
If I open a new INTRUST account, when will it appear in INTRUST Personal Online Banking?
Transfers
I just enrolled in Personal Online Banking. When will I be able to transfer funds?
What are the cut-off times for the various transfer frequencies?
Regarding recurring transfers, how are the frequencies defined?
How far ahead can I schedule a transfer?
What is the maximum dollar amount that I can transfer?
Administration
Can I change my user ID and password?
What if I forget my user ID or password?
How many times can I change my user ID and password from within INTRUST Personal Online Banking?
If I update my mailing address through INTRUST Personal Online Banking, will the change affect every account for my entire household?
How do I update my mailing address if I have a P.O. Box?
How do I update my mailing address for my brokerage and securities accounts?
How will I know the status of my online address change request?
Are alerts sent in real-time?
Can I download Online Banking Categories to Quicken Categories?
e-Statements
What are "e-Statements?"
If I elect to go paperless and discontinue my mailed statements, can I ever resume mailed statements again if I change my mind?
How do I activate e-Statements?
Which account types will be accessible via e-Statements?
Will my deposit and check images be included in my e-Statement?
How will I know when a new statement is ready to be viewed?
How do I update my email address for e-Statements?
Why won't the window open when I click the statement date?
Online Bill Pay
What does Online Bill Pay enable me to do?
Which account(s) can I use to pay bills?
Is there a fee for Online Bill Pay?
How long after Online Bill Pay enrollment will it take before I can begin paying bills?
How do I enroll in Online Bill Pay?
Who can I pay with Online Bill Pay?
Do I need to contact my payees to tell them I am using Online Bill Pay?
How do I edit or delete payees?
How should I schedule my bill payments to make sure they reach my payees on time?
How do holidays affect my scheduled bill payments?
When are bill payments debited from my account?
What form of payment do my payees receive?
How far in advance can I schedule bill payments?
Are there limits to the dollar amount of each bill payment?
How late in the day can I enter, change or delete a bill payment?
Can I place a stop payment on a bill payment?
Why do I receive an error message when I try to make multiple bill payments to the same person?
How do I access past bill payment information?
What if my bill payment is not received?
What if I want to cancel my Online Bill Pay service?
People Pay
What is People Pay?
Is there a fee for using People Pay?
How do I enroll in People Pay?
Who should I pay with People Pay?
Can I send money to individuals who are not INTRUST Bank customers?
Can I send international payments?
Which accounts can I use to fund payments?
What information do I need to send a payment to someone?
How long does it take for funds to be deposited into my recipient's account?
When are funds deducted from my account when sending a payment?
Can I cancel a payment?
What happens if I send a payment to someone who is not registered as a People Pay user?
What if my recipient never receives the text message notification of a payment?
Technical and Security
What are the browser and system requirements for using INTRUST Personal Online Banking?
When does Personal Online Banking undergo routine maintenance?
How secure is my account information in INTRUST Personal Online Banking?
How secure is INTRUST Personal Online Banking?
Miscellaneous
Is email sent through Online Banking secure?
What are "aggregation services" and should I use one?